Product Services Manager

Job Description

Location: Sioux Falls, South Dakota
Shift: Monday - Friday 8:00 a.m. - 5:00 p.m.
Job Status: Full-Time
Company: PREMIER Bankcard

About The Role

Responsible for the daily management of the Product Services department. Ensures adherence to department guidelines, policies, and procedures. Provides personnel and administrative supervision of staff. Coordinate system reviews to ensure credit card processing remains within industry standards and regulation guidelines. Keep abreast on industry changes/advances. Analyze and recommend technological enhancements and changes to vendor relationships in order to maintain efficient and effective automation processes. Manage and conduct major system projects.

Job Duties and Responsibilities

• Develop and manage annual budget. Ensure there are budgetary controls in place.
• Oversee supervision of staff, providing frequent performance feedback sessions, coaching for improvements when needed, conduct performance and salary reviews.
• Provide direction and assistance to staff members to ensure career growth opportunity and cross-training within the department.
• Demonstrate managerial courage to provide feedback and address concerns.
• Conduct interviews for new/replacement hires.
• Formally present system enhancement recommendations to senior management.
• Oversee that proper work efforts and approvals are taken related to maintenance, testing and implementations of Adaptive Control System strategies.
• Ensure proper handling of all departmental PDRs submitted.
• Work with MasterCard and Visa to insure compliance with rules and regulations as is applicable. Assist with billings from both brands to stay within budget.
• Maintain working relationships with the 4 credit reporting agencies.
• Proactively manage the business to minimize regulatory and audit matters.
• Effectively manage risks.
• Capability to oversee multiple projects and initiatives concurrently.
• Demonstrate critical thinking and problem resolution skills.
• Build Relationships to gain shared success with other cross functional departments.
• Ability to work under pressure.
• Elevate and bring closure to issues impacting the business.

Skills and Qualifications

• 7-10 years of credit card experience.

• Must possess strong knowledge of the credit card industry and the credit card system and general accounting practices.

• Combination of education/experience that would enable incumbent to meet essential functions and required competencies of the position.

Competitive Benefits Package

• Full medical benefits when working 20+ hours per week
• Traditional and High Deductible health plan options available
• FREE dental and vision coverage
• Generous Paid Time Off plans
• 401(k) – dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• PREMIER Wellness Program
• Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
• Fun Employee Parties

Our Culture

• Emphasis on personal success, respect, health, wellness, fun and giving back
• Employees are rewarded, valued, and celebrated for hard work
• Various Career advancement opportunities and growth
• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more