Property Manager

The   Property Manager (“ PM ”)  will have   broad and in-depth   general management responsibilities   at the ir   assigned a partment development (s).  

The PM will supervise a site team consisting of administrative, support ive   services and maintenance personnel   at levels consistent with property resources .   In some instances, the PM may be solely responsible for administrative tasks   and may also perform supportive service tasks.  

The PM will ensure their assigned apartment development(s) meet s all   financial goals   as identified in the annual budget . The PM will relentlessly pursue full occupancy / collection of rent and optimize rental income following program   requirements  / market conditions thus being a responsible steward for the success of each property.  

The PM will also ensure that all   compliance covenants   and   supportive service requirements   are consistently met and that all maintenance tasks are managed professionally , while maintaining a safe work environment . The PM will ensure the integrity of all financial and operations data /systems.  

The PM will   provide excellent customer service to residents   th us encouraging long-term retention .  

As site leader the PM   will demonstrate professional leadership and   will support the development and training   of those   supervised, and   will diligently pursue their own professional development   by   fully utilizing the Pennrose Academy.  

The PM   will report to a Regional Property Manager.  

Pay range: $80,000 - $90,000/year depending on experience.

• Effectively manage rent increases, rent collections and the eviction process  
• Consistently market the property   to high standards , optimize curb appeal and successfully convert applicant traffic  / waitlists   to   successful   residency   while meeting all Fair Housing requirements  
• Understand all aspects of the affordable housing / market rate program features of the assigned property – optimize the financial and operational performance of the property within this   construct  
• Proactively manage housing partner   subsidy programs / relationships  
• Manage accounts receivable, accounts payable and cash to meet all obligations   timely  
• Monitor utility consumption and   related   expense – optimize   the use of NWP   system   and   responses  
• Inspect the property daily – attend to maintenance needs and conditions   being mindful of   safety  
• Provide meaningful input to the capital planning process, budget process and examine expenditures for cost savings and efficiencies  – share best practices with   colleagues  
• Ensure   team members are   on-boarded effectively,   trained, motivated and equipped to be successful stewards of   the   propertie s   
• W ork orders, preventive maintenance, apartment turns   and the leasing of vacant apartment units-– all to be done within company policy   timeframes  
• P rocess re-certifications, build  / manage credible   waiting lists for each unit type – anticipate   issues impacting occupancy and financial performance  – meet deadlines – work   proactively   
• Own all aspects related to your apartment   development  
• Teach   staff about customer service, professionalism, safe work practices, effective property inspections, vendor management   and   the optimum use of technology /  Mobile Maintenance/ Yardi   and Fair Housing   and Risk Management initiatives  
• E nsure propert y is   prepared to excel at   all property inspections , including agency and REAC   without the need for surges in staff and spending,   i.e.   have property inspection ready at all   times  
• Complete those insurance administration tasks necessary to successfully conclude insurance   claims  
• Serve as a role model, mentor, coach and trusted resource to field staff   and   residents  
• Ensure that Supportive Services program is successful and meets   obligations  
• Support the Pennrose Academy efforts to heighten the technical expertise of   staff  

Performance Metrics 

• Property will successfully meet all aspects of the annual operating   budget  
• E mployee retention will   increase   and staff competency will be   improved  
• Property inspection results will be consistently   excellent  
• Unit turnover   and unit occupancy times   will steadily improve   as will tenant   residency  
• Insurance claim work will be administered timely and   professionally  
• Work order   and preventative maintenance completions   will meet PMC standards   consistently  
• Property will not experience insurance claims due to neglect on the part of   staff  
• Resident satisfaction surveys will yield consistently positive   results  

Required Education and Experience:  

• High School   Diploma / College degree a plus  
• Four   years   of increasing property management   responsibilities  
• Knowledge of both affordable and market rate housing  
• Industry training credentials which authenticate understanding of rental housing programs  
• Requires a valid driver’s license, an insured vehicle, and the ability to travel (between properties) 

Working Conditions:  

• Ability to work periodic flexible hours is required. Ability to travel by plane and automobile is required.  
• Ability to work at property locations within or near transitional   neighborhoods  
• Ability to climb stairs, take elevators, bend, squat and reach   overhead .