Receptionist

Responsibilities: Greets residents, families, and visitors in a warm and friendly manner, creating a welcoming environment. Answer questions, give information, and help residents and their families with a range of needs and issues. Make sure residents have a smooth experience by arranging appointments, transportation, and other services as needed. Keep up-to-date knowledge of the facilities' features, programs, and services, and tell residents and guests about them in an effective manner. Help with administrative duties like scheduling appointments, keeping track of residents' information, and overseeing incoming and outgoing mail. Make sure everything is easily readable, neat, and well-stocked with supplies in the vicinity of the concierge desk. Work together with other staff members to attend to resident needs and professionally and swiftly resolve any issues or concerns. Keep an eye on the building's safety and security, and notify the proper staff of any unexpected events or worries. Serve as a point of contact for residents, their families, and other departments inside the establishment to promote efficient coordination and communication. Qualifications: At least 18 years old and above High school diploma or equivalent; additional education or certification in hospitality or customer service is a plus. Previous experience in customer service, hospitality, or front desk role, preferably in a senior living or living healthcare environment. Excellent interpersonal and communication skills, with the ability to multitask and prioritize responsibilities effectively. Proficiency in computer systems, including word processing, email, and database management.