Region Contract Administration Manager

at Lumen in Dover, Delaware, United States

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index ( CEI ) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The RCA Manager is responsible for ownership, implementation, and interpretation of all Network Engineering, ISP , and Outside Plant Construction Contracts in support of Network Implementation and the Operations teams. The RCA Manager ensures all parties are upholding their obligations as defined within the Master Services Agreement and Statement of Work.?They work to limit liability risks to the business by understanding, interpreting, and communicating contractual responsibilities to either party.

The Main Responsibilities

- Responsible for developing, implementing & conducting all Scorecard activities as they relate to contractor performance and coordination with Suppliers, Operations, Engineering, Accounting, Procurement, and relevant internal teams.

- Assist Network Implementation & Operations with contractual language, Project Bids, research and document interpretation, analysis of cost associated with unit usage and cycle times and make recommendations to help improve business efficiencies when and where applicable

- Provide performance management and support to Lumen and Suppliers. Build and maintain relationships to facilitate partnerships, address escalations, and manage performance.

- Partner with the business units to understand roles, responsibilities to offer guidance and support.

What We Look For in a Candidate

Required:

- Self-starter

- Quick Learner

- Understanding of engineering and construction logistics.

- Basic understanding of contract language and contract negotiation skills.

- Ability to lead calls, communicate and present developed training material or other critical deliverables.

- Strong Communication Skills

- Conflict Resolution

Preferred:

- Knowledgeable of Lumen Systems, including but not limited to; SAP , Fireworks, BidMaster, WebFocus, Sitetracker and APO .

- Basic knowledge of MS Office Suite applications.

- Experience in Outside plant engineering and construction.

- Experience in Inside plant engineering and construction.

- Working knowledge of finance principles including Capital vs. Expense, and procurement of materials.

Experience:

- Associate degree or equivalent.

- 7+ years of telecommunications industry experience.

Compensation

The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.

Location Based Pay Ranges

$63,980 – $79,973 in these states: AR ID KY LA ME MS NE SC SD

$67,340 – $84,173 in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY

$70,710 – $88,380 in these states: CO HI MI MN NC NH NV OR RI

$74,070 – $92,588 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

As with the pay range variety that’s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

What to Expect Next

Requisition #: 332845

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

63980

Salary Max :

92588

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.