DESCRIPTION
AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
The Regional Infrastructure Operations Manager is responsible for one or more Amazon Web Services (AWS) Datacenter Clusters and PoP-scale deployments within an assigned region. It is the senior Infrastructure Operations role within the region and has managerial responsibility for safety, security, availability, scaling, and efficiency. The Regional Infrastructure Operations organizations are composed of four functions: compute operations, engineering operations, logistics, and security. Compute operations focuses on the server-level platforms that support both Amazon Retail and Amazon Web Services. Engineering Operations focuses the mechanical, electrical, and controls systems that support our datacenter critical environments. Logistics Operations executes materials planning and control to support both on-going operations and expansions. Security Operations is charged with the physical security of our people, assets, and customer data. The Regional Infrastructure Operations Leader must manage across the disparate functions but also have the ability to dive deep into any given function as needed.
The Regional Infrastructure Operations Manager is a key role in the management team that is operating and scaling the world’s largest cloud computing infrastructure. We encounter interesting, challenging and complex problems every day. As a technical manager in Amazon you can innovate to solve these issues and help drive operations excellence in all areas of your role. You will have the ability to refine and develop processes to optimize operational excellence in every aspect of your role. You must also have a passion for technology along with a desire to achieve best-in-the-world operational performance.
Responsibilities
- Hiring, managing, and developing the operations management team including compute operations managers, engineering operations managers, logistics operations managers, and security operations managers.
- Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, and efficiency.
- Planning and executing the Infrastructure Operations component of new AWS datacenter build outs, new colo build-outs, AWS datacenter expansions, and colo expansions, including server hardware install, troubleshooting and repair, security system install, troubleshooting and repair, and related Operations tasks.
- Operation and maintenance of mechanical, electrical, and controls systems for Amazon datacenters to include preventive maintenance, corrective maintenance, and change management.
- Vendor management of colocation datacenter services providers to meet or exceed contracted performance SLA’s.
- Safety, security, and availability incident response, incident management, and incident resolution.
- Continuous improvement of operational processes, procedures, methods, and tools.
About the team
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
We are open to hiring candidates to work out of one of the following locations:
Berwick, PA, USA
BASIC QUALIFICATIONS
- Bachelor's or Masters degree in engineering, computer science, or a related field.
- 10+ years of relevant management experience in datacenter operations, facility engineering operations, information technology critical environment facilities, advanced high volume manufacturing, datacenter build-outs and scaling, or similar.
- Demonstrated track record in delivering complex projects.
- Proven ability to hire, develop, and manage high-performing technical teams.
- Prior ownership of the operation of a mission-critical team and/or product.
- Ability to operate independently as a manager of a geographically distributed Infrastructure Operations management team.
- Excellent written and verbal communications skills.
PREFERRED QUALIFICATIONS
- Expertise in one or more continuous improvement methodologies such as Lean or Six Sigma.
- Experience managing software development or operational implementation of software tools.
- Technical project manager or member of a project team for a new datacenter build out and start up.
- Deep knowledge of information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices.
- Functional knowledge of datacenter mechanical, electrical, and controls systems.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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