Regional Operations Manager

Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. You will take overall management responsibility for a range of Health and Wellbeing contracts delivering lifestyle improvement programmes to Families, Children, Teens and Adults. Leading operational teams to achieve sustained high performance and quality of delivery in accordance with the contract, business priorities and organisational culture and values. • Coach and lead Contract Managers to deliver contract requirements and growth; ensure other business opportunities are realised throughout the area. • Develop and mentoring the team to ensure optimal outcomes, team targets, service delivery KPIs and individual goals are met. • Enhance key stakeholder partnerships within the region, together with external and internal stakeholders. Salary ranges: Non-London: £48,000 - £53,000 London: £53,000 - 58,000 We have 2/3 positions available: Ideally we are looking for someone to cover either the South West, South East or Central areas within the UK, so you need to be comfortable with travelling across your patch. • Responsible for managing contract performance, designated point of contact for Health Commissioners and managing key sub-contractor relationships in the region. • Ensure contract compliance is fully achieved whilst delivering in line with operating profit and loss targets. • Lead and development of Health Operations team; create a high-performance team through leadership and development of employees and strong divisional reputation by nurturing strong relationships with external organisations and internal stakeholders • Achieving placement and outcome targets for each Borough through the achievement of individual and site KPIs. • Ensuring adherence to and ongoing development of the Delivery Model and a focus on the continuous improvement and consistency of the customer journey. • Ensuring partner development, performance and quality of service delivery is in line with the contractual agreement and meets the needs of our customers. • Assisting in the development of high-quality services, delivery systems SOPS and programme manuals meeting all contractual requirements and performance targets. • Working with the Clinical Governance, Quality and Compliance Teams contributing to inspection, audit and reporting monitoring performance and proposing remedial/improvement activities via Improvement and Development Plans. • Ensuring safeguarding practices and policies are in place and adhered too. • Lead and motivate people to deliver a consistently high-quality service. • Ambassador for colleague engagement focusing on delivering and driving improvement in key people metrics, such as retention, absence and ER case management. • Leading the development and implementation of a colleague engagement strategy to ensure all operational colleagues are engaged, motivated, values driven to succeed in a contract-based environment. • Lead and delivery business projects with the support of the Operations Director as required. Ensuring best practice throughout team by leading and driving the business in an honest, ethical, and transparent manner. Qualifications & Experience Essential • Proven success in achievement of targets in a high-performance culture • Previous welfare to work/Justice or similar industry experience. • Previous leadership/management experience leading remote teams • Multi-site and remote management experience • Prior experience with contract and business development; financial management and understanding Proven ability to establish, develop and grow a business. • Experience with preparing and analysing reports and financial statistics, has an excellent aptitude for figures. • Experience working in a role where strong forward planning skills were key • Proven operational manager who can motivate and support teams to achieve results. • Ability to deliver high levels of performance and quality through having regular and thorough performance reviews • Knowledge and experience of working with external organisations to enhance service delivery • Strong business acumen, a proven sales focus, combined with excellent communication and people management skills • Advanced proficiency in people management, negotiation, quality performance management, financial management • Educated to a minimum of degree level or equivalent Desirable • Experience working within the Health Sector. • Experiencing operating in a leadership position. Individual Competencies • Ability to work with challenging deadline. • Communication to a high standard at all levels (written and verbally) Confidence to deliver presentations to large groups and external organisations. • Target focused and ability to exceed set goals and objectives Desire to build Team Engagement and Development • Inspirational in driving, developing, mentoring and growing your team Calm, rational and objective in all situations. • Ability to make informed decisions in a pressured environment. • Able to work well with others, creating an environment where continuous improvement and high-quality outputs are achieved. • A track record of building personalised relationships with customers • Strong understanding of data management, with the ability to present data in an appropriate format for multiple audiences. • Ability to lead a team through change initiatives, maintaining focus and desired outputs. • Ability to assess risks / interdependencies and mitigate against those. • Ability to work in a fast pace, changing environment. • Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals at all levels both verbally and in EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.