Client Service Associate

Client Services Associate (Part-Time, Long-Term Contract Position)
 
About Arthur Alley
Arthur Alley is a philanthropic consulting firm specializing in fundraising and mission development.   Our purpose is to empower our clients to make a better world for all.   We believe that when mission and philanthropy spark, anything is possible! The Position  
The client service associate is a proactive team player who supports our clients and the consultants who lead the various fundraising/mission development projects and business development.  The client service associate is detail-oriented, a quick learner, and a problem-solver.  The ideal candidate has experience in the non-profit sector, loves to get things done, and relentlessly delivers prompt, accurate, and exceptional client service.   Responsibilities  

• Manage calendars, timelines, and schedules related to client and partner projects.  
• Coordinate and fulfill project administration with the client and consultant including data entry, acknowledgments, reports, agendas, memos, assignment lists, appointments, etc.  
• Ensure all project activity is recorded and maintain timely follow-up.  
• Assist with gathering, analysis, and presentation of primary and secondary research.  
• Prepare, proofread, format, and edit various documents as requested by Client Service Manager.  
• Manage virtual office operations (business cards, conference materials, print jobs, software licenses, contracts, etc.).

Qualifications  

• Two or more years of client service, ideally with experience in the non-profit sector.  
• Comfortable working independently as well as in a team environment; flexibility and adaptability are a must.
• A deadline-driven individual who can balance multiple projects, timelines, and client expectations with a “can-do” approach.  
• Maintain a calm, confident, professional presence.
• Emotional intelligence to engage and win the confidence of a wide range of stakeholders in a variety of client cultures.
• Ability to listen actively.
• Excellent written and verbal communication skills.  
• Capability to effectively present project-related information to internal and external stakeholders.  

Most of our clients are faith-based.  Comfort working closely with these types of organizations is required.  
 
This role reports to the Client Service Manager.
 
Technical Skills Required:

• Hubspot or similar CRM platforms
• Office 365 (Word/Excel/PowerPoint/Teams/SharePoint)
• Zoom
• Social Media Platforms

Compensation, Hours and More:

• This is a remote position.
• Personal computer is needed.
• This long term, contract role is 12-14 hours/week.
• Compensation is $22-$25/hour with the goal of moving to a retainer after 3 months and potentially increasing to 15-20 hours a week in 6 months. 
• Expert command of the English language is a must.
• While many of the CSA’s responsibilities can be done at any time/day, some workday availability is a must.  At a minimum, the right candidate will be available for at least two two-hour blocks of availability during regular Monday-Friday 9 am – 5 pm EST business hours each week.  

Applications will be reviewed on a rolling basis and will close on May 31.