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UW-Madison is in the early stages of implementing Salesforce as the enterprise constituent relationship management (CRM) platform. The Enterprise CRM and Engagement Solutions (ECES) team, located centrally within the Division of Information Technology collaborates with stakeholders across campus to understand their requirements and build enterprise solutions while developing a domain-driven, integrated Salesforce rollout strategy for the entire university. The CRM Administrator will help maintain one of the enterprise Salesforce instances on behalf of a specific stakeholder group, the UW Division of Extension. Initially, the administrator will primarily focus on the implementation of Blackthorn Events, then shift to designing and implementing additional Salesforce custom applications for Extension. This role will also support multi-tenant enterprise Salesforce users, fulfill production support requests, and facilitate user adoption.
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals. The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world. For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Preferred
Bachelor's Degree
Required Qualifications:
-Experience installing and implementing Salesforce managed packages in a production environment, preferably Blackthorn Events
-Experience designing and implementing Salesforce solutions based on users' needs
-Experience designing, creating and managing Salesforce custom apps, objects, fields, formulas, validation rules, views, user access, reports and flows
-Experience building and navigating a multi-tenant enterprise Salesforce instance
-Experience developing data integration pipelines to connect Salesforce with ancillary business tools In addition to required qualifications, the most qualified candidates may also have the following preferred qualifications:
-Experience with implementing and supporting Blackthorn Events with Event Payments Component licensing
-Experience providing technical support to end users of software systems, including end-user documentation and training.
-Experience with app deployment, process automation, data modeling and management, Lightning Components and experience features
-Familiarity with Salesforce Education Data Architecture (EDA)
-Experience conducting business analysis work, such as: eliciting business requirements; document business processes; developing and assessing business cases for change; measuring the impact of process improvements; leading or preparing change management processes
Full Time: 100% The candidate selected for this position may perform a combination of on-site and remote work subject to an approved remote work agreement (RWA) agreement. Remote work requires successful candidates to possess their own high-speed internet and phone to perform the work on a university provided computer. Per University policy, transportation between home and assigned work location is not payable/reimbursable and will be at the expense of the employee.
Terminal, 12 month appointment.
This position will initially last one year, with the possibility of extending the position up to a maximum of two years and/or it may turn into an ongoing appointment based on program need and funding availability.
Minimum $80,000 ANNUAL (12 months)
Depending on Qualifications
Starting salary will be based on experience and qualifications. Well qualified applicants can anticipate to earn between $80,000 - $90,000, with final salary based on experience and qualifications. Employees in this position can expect to receive benefits such as generous vacation, holidays, and paid time off; competitive insurances and savings accounts; retirement benefits.
Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment. University sponsorship is not available for this position. This position will initially last one year, with the possibility of extending the position up to a maximum of two years and/or it may turn into an ongoing appointment based on program need and funding availability.
Click on the "Apply Online" button to start the application process. You will be prompted to upload the following documents:
Resume
Letter of Qualifications Applicants should attach a letter of qualifications and resume detailing their training and experience relating to the required and preferred qualifications referenced above. The application reviewers will be relying on written application materials to determine which qualified applicants will advance in the recruitment process.
Katelyn Spanbauer
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.
Application Administrator II(IT109)
A06-INFORMATION TECHNOLOGY/ADI/DEPT OFFICE
Academic Staff-Terminal
295185-AS
About University of Wisconsin Madison
The University of Wisconsin–Madison has been a catalyst for the extraordinary since its founding in 1848. Our students, staff, and faculty partake in world-class education and conduct prolific research that solves real-world problems. Our guiding principle is the Wisconsin Idea, a commitment to outreach that creates a better future for our state, our nation, and the world. We value the contributions of each person and recognize that diversity is a source of strength, creativity, and innovation.
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