Customer Operations Associate

At our company, our mission is to create opportunities for all through mobility. We provide innovative, supplementary school transportation solutions utilized by over 600 school districts, charter schools, nonprofits, and government agencies, ensuring safe and reliable transportation for children. We recognize the impact transportation has on educational access and are dedicated to addressing inequities in the system. With a focus on personalized solutions, we aim to help children reach their full potential by providing dependable transportation services. Who We Are:
We are more than just a transportation company; we are driven by compassion and innovation. Our partnerships with school districts, child welfare agencies, and nonprofits ensure equitable educational access for vulnerable populations, including youth in foster care, children experiencing homelessness, and students with disabilities. We are proud to foster a company culture that has been recognized for innovation and inclusivity, making our company a rewarding and fulfilling place to work. Your Role:
As a Customer Operations Associate, you will play a crucial role in ensuring a seamless customer journey. Your responsibilities will include managing customer data and processes, overseeing pricing, identifying areas for process improvement, and providing support to cross-functional teams. You will serve as a key advocate for product enhancements and contribute to maintaining standard operating procedures for customer-related processes. What You'll Do: Admin & CRM Management: Maintain and manage customer information across platforms to ensure accuracy and completeness.
Pricing Ownership: Oversee the creation and auditing of customer pricing to ensure consistency and transparency.
Customer Process Optimization: Collaborate with revenue leaders to identify and address bottlenecks, proposing and implementing solutions for enhanced efficiency.
Internal Support & Collaboration: Provide day-to-day support to cross-functional teams, fostering effective communication and collaboration.
Process Documentation: Create and maintain standard operating procedures (SOPs) for customer-related processes to ensure consistency and adherence.
Data Audits: Conduct regular audits to ensure data accuracy, identify reporting issues, and escalate as necessary.
Product Advocate: Advocate for internal administrative priorities that promote easier and more efficient practices.
Requirements: 2+ years of operational experience partnering with customer success/support teams.
Technical proficiency in Tableau, Excel, and Google Sheets.
Entrepreneurial mindset with a focus on execution and problem-solving.
Strong organizational skills and attention to detail.
Proactive approach to process improvement and problem-solving.
Excellent interpersonal skills and ability to collaborate effectively.
Sense of humor and appreciation for a positive work environment.
Passion for creating impactful solutions in the education and transportation space.
What You'll Get:
We value your contributions and want you to be a part of our success. As a full-time employee, you'll receive equity in our company, flexible vacation, and comprehensive benefits including medical, dental, vision, and life insurance. Additionally, you'll have the opportunity to work for a VC-backed company in a dynamic and rapidly growing industry. At our company, we are committed to fair and equitable compensation practices, ensuring that your total compensation package reflects your experience, skill set, and location. Equal Opportunity Employer:
Our company is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class. We also operate as a drug-free workplace, promoting a safe and healthy work environment for everyone.
Employment Type: Full-Time
Salary: $ 54,000.00 60,000.00 Per Year