Reservationist

The Reservationist is responsible for coordinating visitor appointments, meeting room bookings, travel arrangements, and administrative scheduling to ensure the smooth operation of Pact Group's corporate office. This role serves as the first point of contact for visitors while providing administrative support to employees and management.

Key Responsibilities:

1. Schedule and manage meeting room reservations and conference facilities.
2. Coordinate travel and accommodation bookings for employees, clients, and visitors.
3. Welcome visitors and direct them to the appropriate departments.
4. Answer and direct incoming phone calls and email inquiries professionally.
5. Maintain office calendars, appointments, and booking schedules.
6. Coordinate courier deliveries and outgoing shipments.
7. Prepare meeting rooms and ensure required equipment is available.
8. Maintain accurate booking records and administrative documentation.
9. Support office administration and other duties as assigned.
10. Ensure compliance with company policies regarding visitor access and workplace safety.
11. Collaborate with internal departments to coordinate meetings and events.

Qualifications:

1. High school diploma or equivalent (Certificate or Diploma in Business Administration is an advantage).
2. Previous experience in reception, reservations, customer service, or office administration preferred.
3. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
4. Excellent verbal and written communication skills.
5. Strong organizational and time-management abilities.
6. Ability to multitask and maintain confidentiality.
7. Professional appearance and customer-focused attitude.

Key Skills:

1. Customer service
2. Administrative support
3. Scheduling and calendar management
4. Communication
5. Attention to detail
6. Organization
7. Problem-solving
8. Team collaboration
9. Time management

Work Environment:

1. Office-based role within Pact Group's corporate or manufacturing facilities.
2. Interaction with employees, contractors, suppliers, and visitors.
3. Standard business hours, with occasional flexibility to support company meetings or events.

This version aligns the role with the administrative and corporate environment of Pact Group rather than the hospitality industry.