Retail Assistant Manager

Position Summary The Assistant Retail Store Manager is responsible for assisting the Retail Store Manager in the day-to-day operations of the dispensary. This includes managing the sales floor, managing inventory, and providing customer service. The Assistant Retail Store Manager also plays a key role in training and developing new employees. Responsibilities & Duties Manage the sales floor and ensure that customers receive a high level of service. Manage inventory and ensure that product levels are always sufficient to meet demand. Train and develop new employees. Conduct performance reviews and provide feedback to employees. Resolve customer complaints. Complete administrative tasks as needed. Comply with all state and local regulations related to cannabis retail. Behave in a manner that is positive, productive, cooperative, and encourages teamwork. Follows safety guidelines and regulations, champions safety culture. Performs other duties as assigned. Qualifications & Experience Must be at least 21 years of age. High school diploma or GED required. Previous retail, hospitality, and/or customer service experience required. At least 3 years of leadership experience required, preferably in a high-volume retail environment. Basic computer skills required; POS software and cash management experience required Fluency with Microsoft Office 365, especially Excel; knowledge of pivot tables and basic formulas required Basic math skills including adding and subtraction required Outgoing, friendly, and enthusiastic attitude required Must have a reliable personal vehicle Competencies Attention to Detail Ability to perform accurate transactions and maintain compliance with complex regulations. Confidentiality Ability to maintain confidentiality when handling sensitive information. Customer Relations Ability to provide professional customer service and positively represent the Insa brand. Management Effectiveness Ability to supervise and direct people and resources to meet department goals. Ability to motivate others, respond to changing conditions, communicate effectively, and set a positive example of Company core values for others. Physical Requirements Ability to stand and walk for an 8+ hour shift. Ability to lift and carry up to 50lbs occasionally. Ability to stoop, kneel, and bend at the waist. Visual acuity is needed for viewing computer screens and fine print. Manual dexterity needed for performing transactions. Workplace Environment Busy retail environment with moderate noise level Indoor/outdoor environment with exposure to seasonal temperature changes High volume work during peak hours, events, and holidays