Salesforce Administrator

About the Organization 

Out & Equal is the premier nonprofit organization working exclusively on LGBTQ+ workplace equity, inclusion, and belonging. Through our worldwide programs, Fortune 500 partnerships, and transformative convening events, such as our annual Workplace Summit, we help LGBTQ+ people thrive and support organizations creating a culture of belonging for all.  

Job Title:  Salesforce Administrator 

Position Level: IC4 

Position Summary  

Out & Equal seeks a certified Salesforce Administrator to join our team to ensure our company capitalizes on the benefits offered by this innovative CRM system; who can understand both our current setup and our business objectives, to quickly identify areas of improvement. The successful candidate will have a strategic focus with a proven ability to analyze, design and optimize processes utilizing the Salesforce platform, increasing user adoption and driving best practices.  

Salesforce Administrator responsibilities include creating user accounts, maintaining our sales databases and training staff on the effective use of Salesforce products.  

Ultimately, you will work with a small team of IT professionals to ensure our organization utilizes different tools and capabilities offered by Salesforce effectively and efficiently. 

Reports To: VP of Technology 

Supervisory Role: N 

Core Job Competencies:  

• Vendor management   

• Leveraging technology effectively  

• IT Project Management  

• Software support and maintenance   

Duties and Responsibilities: 

• Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions and public groups 

• Resolve user support tickets 

• Identify and gather requirements from users and stakeholders 

• Support team members and monitor user adoption of Salesforce tools in our organization 

• Provide ongoing user training and create training materials as needed 

• Gather requirements and provide feedback on operational impact 

• Develop and implement automated marketing campaigns 

• Communicate effectively on task and project statuses 

• Provide best practice recommendations 

• Design scalable best practice solutions 

• Develop project roadmaps 

• Clean data and dedupe using Demand Tool 

• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports 

• Understanding of basic triggers/Apex code knowledge 

• Sandbox environment management 

• DevOps/release management experience 

• Identify unused or underutilized platform features 

• Data management to improve Salesforce data quality, implementing rules and automation as needed 

• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer 

• Technical documentation 

• Management of integrated applications and third party suppliers including SurveyMonkey, Stova, DocuSign, and more 

• Develop process flow diagrams for our business verticals 
  
   

Minimum Requirements, Skills, and Qualifications 

• NPSP experience  

• Extensive experience in the administration and maintenance of Salesforce systems 

• Experience in performing Salesforce upgrades and ensuring successful integration 

• Exceptional ability to create and maintain Salesforce databases 

• In-depth knowledge of Salesforce products and their functionalities 

• Deep understanding of Business and Data analysis 

• Experience in change management 

Preferred Knowledge, Skills, Abilities, and Other Characteristics (KSAOs):   

• Effective collaborator across teams  

• Lifelong learner who is comfortable with independent learning   

• Interest in and commitment to using intersectional approaches to promote Out & Equal’s mission of workplace inclusion 

• Detail-oriented and quality-focused  

• Experience with LGBTQ issues and communities  

• Experience handling sensitive and confidential information  

• Adaptive and willing to take on a variety of new assignments  

• Ability to successfully prioritize, manage, and execute multiple work streams with accuracy  

• Ability to work effectively both independently and as part of a team;   

• Ability to produce results despite changing or ambiguous circumstances   

• Thrives working with and supporting a diverse workforce 

• Ability to take initiative 

• Ability to think critically and problem solve 

• Able to communicate effectively 

• Experience with Account Engagement and Experience Cloud are preferred. 

Required Technology: 

• Office 365  

• Salesforce 

Preferred Technology: 

• Asana  

• Slack  

• Viso or similar software 

Language(s): English 

Minimum Education: Bachelor’s degree in Computer Science or related field; equivalent amount of experience can be substituted for degree.  

Minimum Years of Relevant Experience: 6 years 

Licenses/Certifications: N/A 

Location: Remote, DC or San Francisco base preferred. Must be able to work EST hours 

Exemption Status: Exempt 

Position Type: Full-time, regular 

Salary: 

• Typical hiring range for high cost of living locations (DC/CA/NYC): 95,000.00-120,000.00 

• Typical hiring range for all other locations:  $80,750.00 - $102,000 

Required Travel: 10% 

Equal Opportunity Statement 

Out & Equal is committed to a diverse, inclusive, and equitable workplace where all people belong and thrive.  Out & Equal Workplace Advocates is an equal opportunity employer and does not discriminate based on any of the following: physical appearance, race, color, age, sex, sex characteristics, sexual orientation, gender identity, gender expression or gender characteristic, socioeconomic status,  religion or religious creed, criminal history (except in circumstances  relevant to a job), ancestry, genetic information or predisposing genetic characteristics, national origin, medical condition, physical or mental disability, AIDS/HIV status, political activities or affiliations, military service or veteran status, marital status,  parental status, familial status or family responsibilities, family structure,  pregnancy or pregnancy-related conditions, childbirth, reproductive health decision, domestic violence victim status, retaliation for opposing unlawful discriminatory practices, or any other classification protected by federal, state, and local laws and ordinances.  

THE ABOVE CATEGORIES ARE MEANT TO CONVEY COMPLIANCE WITH THE FEDERAL, STATE, AND LOCAL EEO LAWS IN WHICH WE OPERATE AND NOT MEANT TO INCORPORATE EVERY TYPE OF POTENTIAL EMPLOYMENT DISCRIMINATION. WE STRONGLY ENCOURAGE LGBTQ+ CANDIDATES AND INDIVIDUALS FROM HISTORICALLY MARGINALIZED COMMUNITIES TO APPLY. REQUESTS FOR RELIGIOUS OR DISABILITY ACCOMMODATION SHOULD BE DIRECTED TO .