Salesforce Administrator

Title: Salesforce Admin/Analyst

Location: Detroit, MI (4 days onsite/week)

Duration: 3-6+ months contract (Potential to extend + Contract-to-hire)

Note: The candidate should be fine to work onsite from day one.

Job description:

The Salesforce Analyst/Administrator reports directly to the Director, Salesforce Applications and performs technology business analyst and administrator responsibilities. The Salesforce Analyst gathers and documents business requirements, including technical specifications, frequent issues/resolutions for helpdesk to assist with, performs 2nd level application support, escalating issues to software vendors when needed. Application support includes but is not limited to Salesforce, and it s related/integrated software, such as Nintex, DealSumm, DealPath, and Box.

Responsibilities:

• Respond to daily user requests/issues/assignments and document progress and resolution within the company ticketing and project management system
• Administer the user set up and system configuration for applications
• Provide thorough, regular status updates to the manager regarding workload, project status, priorities, and issues/roadblocks needing resolution or escalation
• Perform business and technical requirements analysis and design work, creating appropriate documentation for use in estimating and specifying project work and timelines
• Act as a liaison with application vendors on security functions, technical system configurations, change management, upgrades, up-time, planned outages, and any issues that arise, and performing daily reviews and resolution of support requests
• Review, create and update documentation in shared knowledge base, and assist in the development of training materials and presentations
• Collaborate with others in the project lifecycle using standard tools for creating and tracking requirements, managing projects, development and working with business and outside users
• Support a variety of users with divergent needs and skill levels while providing exceptional customer service in person, via remote assist, via phone and email as appropriate
• Translate user needs into viable solutions; work independently and as part of a team; work collaboratively to make necessary decisions and respond to emergency situations effectively
• Design, test and implement changes to a system and/or systems, ensure software works properly after maintenance and testing
• Ability to configure technical aspects of Salesforce, including but not limited to, flows, fields, lightning pages, record types, custom settings, reports, dashboards, and all aspects of user end license management including users, roles, profiles, permission sets, and public groups, sharing and security (OWD)

Requirements:

• A minimum of 2 years in Salesforce or a related application
• Certification as Salesforce Administrator
• Experience participating on technical teams in the architecture, development and integration planning and execution of applications
• Experience working with business partners gathering and documenting business requirements to create technical specifications, plans and business cases for projects
• Strong analytical and problem-solving skills to diagnose, evaluate and resolve complex issues, or when appropriate, escalate or route them to appropriate teams or external vendors
• Ability to think conceptually to ensure all parts of an application function together and as intended using problem-solving skills to address and resolve issues

• Dice Id: 91139920
• Position Id: PTSFDCADMIN