Salesforce Solution Architect

The Salesforce Solution Architect is responsible for all aspects of our Salesforce implementation - both Residential and Enterprise. As Solution Architect, you will own the integrity and strength of the solutions recommended. You'll be acting as a trusted advisor to our teams and 3rd parties and an effective mentor for other Salesforce professionals working alongside you. You will need a deep understanding of the Salesforce platform but just as importantly, top-notch people skills to get your ideas and solutions across to stakeholders and gain integrity to get your visions built into successful solutions. This role reports to the Chief Information Officer.

Essential Functions

• Conduct research into internal clients use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions
• Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements
• Review solutions and recommending improvements
• Groom and refine the Salesforce product backlog, in liaison with stakeholders on the project
• Own the design of Salesforce and other affiliated solutions for Sales, Service, and platform solutions
• Act as a release manager, approving configuration and coded items to be deployed between environments
• Ensure success and acceptance criteria are defined and leveraged, including documentation of the steps for testing
• Describe and illustrate designs with appropriate justifications
• Supervise the configuration, quality assurance, testing, and deployment of Salesforce
• Collaborative project and workstream planning

Education Required

• Bachelor's degree required. Additional job related experience/and education may substitute for the required education on a year-for-year basis

Knowledge and Experience

• At least 5 years' experience in a leading role in delivering Salesforce projects
• Experience within the telecommunications industry a plus
• Hands on experience with other Salesforce modules, for example Marketing Cloud, CPQ, Contracts, Incentive Comp, Revenue Lifecycle and Voice
• Excellent communication skills, written, verbal, and interactive when online
• Minimum Salesforce certification:
• Administrator
• Sales Cloud Consultant
• Service Cloud Consultant
• Platform App Builder
• Skill in analyzing and improving operational effectiveness, program analysis and strategic planning, managing multiple projects, conflict resolution, mentoring and motivating managerial staff
• Skill to manage fiscal resources, work with minimum direction, manage multiple projects, and prioritize team assignments

Personal Attributes

• A pro-active personality, with a can-do attitude
• Excellent relationship-building skills
• Strong analytical skills, with the ability to observe trends. Able to actively make suggestions based on the results
• Available and responsive to question, clarifications and instructions
• Ability to tailor communication to multiple audiences at all levels
• A self-starter, experienced in leading projects or delivery work streams
• Outstanding written and verbal communication skills
• Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence
• A strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy
• Excellent ability to coach, motivate and direct work tasks to a multi-discplinary team of professionals

Physical Demands

• Must be able to sit at a desk 80 percent of the time
• Must be able to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Must be able to frequently communicate via telephone and in meeting rooms

Skywire is an Equal Opportunity Employer