Scanning Operator Level

For further information please contact our Talent Specialist:

Abdulkhadar

Title: Scanning Operator Level 1

Location: Chantilly VA

Duration: 12 Months

Monday to Friday 8:00am to 5:00pm

Purpose:

• Assist with the daytoday operations within a Digital Imaging Center with a focus on digital imaging and related duties.

Scope:

• The position is an operational role with operational accountability for managing all job aspects of digital imaging and scanning.
• This position is key for meeting contractual SLAs and ensuring customer orders are complete per specifications.

General

• Ensure customer issues and escalations are resolved or further escalated as appropriate
• Conduct quality checks on own work to ensure accuracy and required output is to standards
• Adhere to all safety procedures
• Adhere to all logical and physical security requirements
• Able to work independently and be part of a team
• Perform backfile duties for absent coworkers
• Perform other duties as assigned by Lead or Manager

Mail/Shipping

• Receive sort and process mail documents packages and supplies. Notify recipients as appropriate
• Deliver and pickup mail on scheduled mail runs
• Perform outgoing postal and courier duties utilizing shipping / postal systems ensuring most efficient and costeffective method
• Track trace and resolve mail or courier issues
• Fully operate clean and maintain all shipping and mail equipment
• Contact third party service provider for mail and shipping equipment if required

Document Preparation

• Validation/Reconciliation of boxes/files received
• Prepare a wide array of document types and conditions for scanning
• Prepare document for scanning by removing staples clips rubber bands or any type of bindings
• Ability to use handheld scanner to scan the box barcode
• Insert slip sheets at the appropriate level (physical division) to establish document separation
• Identify the location of oversized document and outsort for wide format scanning
• Identify the undersized documents that may need special handling
• Escalate exception items identified during production to the lead

Imaging

• Operate high speed scanning equipment to convert paper documents to digital (scan file)
• Perform visual quality check inspection of each image to ensure that the image meets the following criterias:
• Look for double feeds
• Folded corners that obscure content information
• Look for very light/dark threshold
• Look for barcode slipsheets that did not get processed. This would indicate a merged documents of multiple files
• Convert scan documents/microfilm/microfiche to digital formats outlined in the Statement of Work

Essential Functions:

• Prepare customer documents for the digital imaging process
• Check physical documents for quality issues that may complicate the scan process.
• Prepare a wide array of document types and conditions for scanning.
• Index scanned images according to naming mechanisms outlined by the customer and/or RDIC leadership along with additional postimaging services.
• Other duties may be assigned to meet business needs.

Physical demands:

• Minimal to moderate physical effort required. Some moving of boxes and loading paper into machines will be required. Project prep and scan work will require finger dexterity and movement between machines for different types of documents.

Mental demands:

• Problemsolving teaching written and verbal communication information comprehension and mental acuity.

Education Requirements:

• Minimum High School Diploma

Candidate Background: Skills Knowledge and Abilities:

• Experience in a Customer Service environment (minimum 1 year)
• Proven data entry work experience as a Data Entry Operator or Office Clerk (not a must but an asset)
• Experience with MS Office and data programs
• Familiarity with administrative duties
• Typing speed and accuracy
• Excellent knowledge of correct spelling grammar and punctuation
• Strong attention to detail
• Confidentiality
• Organization skills with an ability to stay focused on assigned tasks
• The ability to carefully handle and manage large volumes of individual documents
• The ability to work effectively under deadline
• A willingness to learn new skills as well as adaptability when priorities change

Operational Soft Skills:

• Planning organizing executing and controlling skills
• Ability to assess issues define causes and prioritize/execute solutions
• Selfinitiative and results oriented while being a team player
• Additional Role Requirements: Core Competencies

About us: DivIHN the IT Asset Performance Services organization provides Professional Consulting Custom Projects and Professional Resource Augmentation services to clients in the MidWest and beyond. The strategic characteristics of the organization are Standardization Specialization and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race color religion (creed) gender gender expression age national origin (ancestry) disability marital status sexual orientation or military status.