Security Operations Manager

Security Operations Manager, Chicago's North and Northwest Suburbs

Do you want to take the next step in your security or operations career?

Come to Titan Security Group, one of the fastest-growing privately-held security services providers in the Midwest. We’re small enough that you can make a real impact, but big enough that we can provide security at iconic Chicago locations like Willis Tower and Millennium Park. Visit us at to learn more!

Titan Security is currently recruiting for an Operations Manager to support several sites throughout the North/Northwest Surburbs (Mundelein/Northfield/Round Lake/Waukegan). The security industry is a 24/7 operation. As such, salaried employees are often expected to work outside of normal office hours to ensure that business needs are met.

The Operations Manager’s responsibilities include, but are not limited to:

• Build, improve, and maintain effective relationships with both clients and employees.
• Report all operational matters directly to the Portfolio Manager and/or members of senior management.
• Assist in the supervision and management of a team of security officers, including scheduling, payroll, training, coaching, development and support.
• Respond to security officers' call-offs, tardiness and emergencies in order to maintain contractual obligations are met with all clients. 
• Oversee the placement and training of all security officers in coordination with Titan’s Account Managers.
• Establish, maintain and review schedules.
• Ensure that all client site schedules are filled with properly qualified and approved personnel.
• Maintain and coordinate scheduling of all special event and additional coverage requests.
• Verify officer check in and check out times utilizing our electronic scheduling platform.
• Attend and participate in weekly operational meetings.
• Collect, track and generate various reports of weekly operational statistics.
• Manage and process employee time-off requests accordingly.
• Maintain the integrity of the HRIS system and employee database.
• Update employee records in real time in the HRIS system.
• Coordinate necessary support services to effectively manage client sites to meet or exceed financial and operational goals and provide excellent customer service.
• Provide the basis of great working environments by treating staff with respect.
• Understand the specific and general post instructions for all assigned posts. Maintain practical knowledge of all additional and emergency post instructions that are called for by our clients.
• Clearly and accurately record reported data such as call-offs, tardies, emergencies, unusual occurrences and malfunctioning of equipment.
• Provide excellent customer service to all parties encountered while on duty.
• Other duties as assigned.
• Due to the nature of this assignment, special attention is paid to those candidates that are able to successfully demonstrate: A work history illustrating a progressively increasing security/customer service related skill sets and responsibilities with an emphasis in a supervisory capacity work, communication center protocol, knowledge of security operations, in addition to an advanced level computer proficiency/technological skills, specifically as it relates to established physical security needs.
• Having any, or a combination of the above listed attributes may increase your chances of selection

Education and/or Experience: High School diploma or general education degree (GED) and 2 years prior satisfactory employment as a security officer or in a customer service position. Experience in a heavy volume call center preferred. Must be at least 21 years of age.

Certificates, Licenses, Registrations: Ability to acquire and maintain a PERC License, including state accredited training requirements. Valid Driver's License with approved Driving Record.

Language Skills: Must have the ability to read, write, speak, and understand English. Bi-lingual considered a plus.

Computer Skills: Proficiency with Microsoft Office software, scheduling software a plus.

Other Qualifications: Ability to pass pre-employment drug screen and criminal background check. Must maintain a working telephone number though which we can contact you.  

Physical Demands: Standard office environment. 

Salary & Benefits: Competitive salary based on experience, plus paid time off, medical insurance, dental insurance, paid holidays, and pension/retirement benefits. Skills-enhancing training and opportunities for career growth and promotion.

EOE/M/F/D/V

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