Senior Digital Change Manager

As part of the Mars Petcare family of businesses, Mars Veterinary Health is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics in more than 20 countries each year. We are committed to leveraging our reach to make a long-term positive impact on people, pets, and the planet and know our Purpose – A BETTER WORLD FOR PETS – starts with the people who care for them. We strive to offer unparalleled veterinary care for pets by first and foremost enabling and empowering our Associates to do what they love, whether in primary, specialty, and emergency care or management and leadership.

The Senior Digital Change Manager is responsible for developing and implementing change management strategies and plans that maximize associate adoption and usage of new systems, processes, and organizational changes as it relates to digital global programs such as Voyager Health. The manager will support the Director of Digital Change Management and work with cross-functional teams to ensure that changes are effectively communicated, training is provided, and support is in place to ensure successful adoption of the changes.

Senior Digital Change Managers will work closely with the Digital Change Analyst to assess impact and provide data for decision-making. Change Managers will support key stakeholders within the business units and Mars Veterinary Health. Primary interactions will include working with Corporate Affairs, Learning & Development, Operations, and Information Technology.

KEY RESPONSIBILITIES

• Live and exemplify the Five Principles of Mars, Inc. within self and team.

• Deliver customer service focused on business units, centers of excellence and business partners.

• Develop and implement digital change management strategies and plans to support the adoption of new systems, processes, organizational changes, strategic objectives , and overall future vision.

• Collaborate with cross-functional teams, including executive leadership, people & organization, corporate affairs, learning & development, and project management, to ensure that changes are effectively communicated, training is provided, and support is in place to ensure successful adoption of the changes.

• Identify and assess change impacts on the organization, its associates, stakeholders, and processes, and recommend mitigation strategies. Leverage metrics to communicate the effectiveness of change management initiatives and provide reports to management on the progress of the initiatives across IT, Corporate Affairs, Learning & Development, and project leadership.

• Design and deliver change management initiatives, including communication plans, training programs, and support materials, to facilitate effective change adoption.

• Partner with leaders to identify and assess the impact of changes on employees, and to create plans that will help minimize negative impacts and maximize positive outcomes

• Develop and maintain change management resources and tools, including guidelines, templates, and checklists, to support consistent and effective change management practices across the organization.

• Resilience and Adaptability: Ability to remain composed and focused under pressure, demonstrating resilience and adaptability.

• Emotional Intelligence: Demonstrated ability to understand, manage, and respond effectively to emotions, both in oneself and in others.

• Stakeholder Management: Identifying and engaging with key stakeholders impacted by the proposed changes, including employees, management, and external parties. Facilitating open communication, addressing concerns, and building consensus among stakeholders.

• Other job duties as assigned.

Education & Professional Qualifications:

• Required:Type of Degree:  Bachelor’s

• Field of Study : Information Technology, Organizational Change Management and Development, organizational psychology, organizational behavior, business administration, or related field.

• Preferred: Prosci , Master’s

Knowledge/Experience:

Required:

• 7+ Years of Experience in IT and HR.

• Digital Transformation, Organizational Development.

• C hange management certification, such as Prosci , Association.

• Change Management Professionals (ACMP), etc.

• Strong knowledge of change management principles, methodologies, and tools, with experience in applying these in diverse settings.

Preferred: 

• Experience in global management consulting (examples include KPMG, McKinsey, Deloitte, etc.)

• Experience in project management and the ability to manage multiple projects simultaneously.

• Health care background (veterinary or human healthcare, pharmaceutical, etc.).

Compensation Range: $129,880- $194,820

What We Offer – The Good Stuff: 

• Competitive salary with paid time off & holidays so you can spend time with the people you love.

• Medical, dental, and vision insurance for you and your loved ones.

• Fertility and family-building assistance.

• Paid Parental leave.

• Practice Paid Basic Life Insurance.

• Practice Paid Short- and Long-Term Disability.

• Competitive referral program – join our team, bring your friends, and get paid.

• Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.

• Commuter Benefits.

• Legal Plan.

• Health Savings Account & Flexible Spending Account.

• Mental health support and resources.

• Paid Volunteering.

• Optimum Wellness Plans® for up to three pets.

• Continuing Education allowance & MED hours for eligible positions.

• Student Debt Relief (for full-time DVMs).

• A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. 

Mars Veterinary Health (MVH)® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. MVH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. MVH complies with all applicable federal, state and local laws governing nondiscrimination in employment in every MVH location.