Senior MA Float/Trainer

Are you deeply committed to advancing healthcare excellence and have a passion for patient experience/care, mentorship and leading a team? 

Join Ganger Dermatology as our Senior Medical Assistant Supervisor. Lead the charge in provider assistance, patient flow management, and conducting impactful hands-on training sessions. Guide new team members through seamless onboarding experiences and optimize scheduling for clinic efficiency. Shape our mission of redefining dermatological excellence while providing exceptional patient care. Become a valued leader in our dynamic team, where your dedication to training is celebrated, and growth opportunities abound in a supportive, collaborative environment.

Ready to make your mark on patient care and inspire others through training and mentorship? Apply now!

Position Purpose & Goal:

Our Senior Medical Assistant Supervisor exists to oversee patient care coordination, optimizing efficiencies in the exam room, provider suite, and MA hub by operating with a fully trained team. They provide guidance and training to all medical assistants, ensuring high-quality care while adhering to clinical standards throughout Ganger Dermatology, contributing to the success of the practice by implementing the #1 Team approach.

Responsibilities:

• Lead hands-on training programs to streamline MA workflow and ensure staff are properly trained to work independently within established timelines.
• Collaborate with business partners on hiring, promotion, review, and termination of staff to maintain an efficient team.
• Ensure proper staff scheduling rules for uninterrupted clinic coverage and optimal patient flow.
• Conduct quarterly conversations with MAs, addressing escalations urgently and resolving conflicts.
• Review Mission and Values with staff to uphold clinic standards and resolve conflicts.
• Manage special projects and represent the clinical team at L10 meetings for continuous improvement.
• Conduct Clinic Leads L10 meetings to communicate different office needs and problem solve as a clinical team.
• Assist with onboarding and training of new staff to maintain a fully trained team.
• Coordinate with clinic staff to ensure seamless patient flow in waiting rooms and exam rooms.
• Recognize and respond to urgent/emergent situations following protocols, ensuring patient safety.
• Address patient questions and alleviate anxieties when necessary to maintain optimal patient satisfaction.
• Adhere to patient, employee, and clinic confidentiality guidelines (HIPAA) to maintain privacy.
• Ensure compliance with established policies, procedures, and OSHA regulations.
• Provide clinic coverage as needed to support clinic operations.

Job Type:

• Full-Time: 4-5 days per week
• Day shift: 8-10 hour shifts, Monday-Friday, and occasional Saturdays and evenings
• Travel to all offices weekly is required 

Skills:

• Customer Service
• Teamwork
• Administrative Writing
• Leadership
• Training 
• Working with multiple physicians 
• Organization
• Record-keeping
• Professionalism and Confidentiality
• Verbal Communication
• Administrative Writing
• Time Management
• Proficient Computer Skills
• Multitasking

Education and Experience:

• High School Diploma or GED (required)
• 3-5 years experience in Dermatology (required) 
• EMA EHR system experience is a plus
• MA certification (preferred)
• 1 year Medical Office Management (preferred)

Benefits:

• Paid time off (PTO)
• Paid holidays
• Medical/Dental/Vision insurance for employees
• 401(k) matching 
• Quarterly employee appreciation day
• Employee discounts
• Opportunities for growth

About Us:

Welcome to Ganger Dermatology, where exceptional patient care meets professional enthusiasm! Our bustling practice comprises over 70 dedicated professionals at our three locations, making it the perfect environment to thrive in. If you're passionate about delivering outstanding experiences and want to be part of our dynamic team, we'd love to hear from you. Join us in our commitment to prompt, exceptional care and ensuring timely patient experiences. Share your resume, work availability, and preferred interview times, and let's make magic happen together. We're excited to embark on this journey with you.

Our Mission: 

Our mission at Ganger Dermatology is to revolutionize dermatological care, ensuring exceptional outcomes for all. We're committed to delivering the most efficient and best-in-class experience to as many individuals as possible. Guided by our core values of initiative, positivity, effective communication, integrity, and adaptability, we prioritize proactive problem-solving, maintain a can-do mindset, foster transparent and professional dialogue, uphold ethical conduct, and embrace change gracefully. Join us in redefining dermatological care and positively impacting lives.

Please note : Saturday availability is also required. Work expectation is 40 hr/week with paid overtime as needed. This is a full time position and we are not offering seasonal employment at this time.