Senior Manager, Technical Delivery Mgmt

 Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

Job Description

Job summary

The Senior Manager, Technical Delivery Manager position is responsible for planning, leading, and delivering Enterprise Information Management projects on time, within budget, and with high quality. The Senior Manager drives the collaboration with technology and business stakeholders, cross functional teams, and vendors to ensure that all project participants are effectively communicating and executing tasks as specified in the project plan. This role would have direct reports (TDMs) and also have portfolio / project management duties working with cross functional resources to meet clearly defined system objectives.

Main responsibilities

• Oversee a portfolio of data projects across various business units, prioritizing and ensuring alignment with strategic objectives.
• Lead and manage the planning, execution and delivery of complex data programs and Initiatives.
• Deliver on a portfolio of strategic, tactical initiatives involving creation of data solutions across the Dominos Ecosystem.
• Manage the financial details related to labor, non-Labor spend across the EIM portfolio and identify opportunities for efficiency.
• Responsible for leading cross-functional teams in the successful execution of complex projects related to Ingestion, transformation, and activation of data.
• Responsible for Portfolio management between Enterprise Information Management and Ecommerce, Loyalty, Retail, Marketing teams.
• Responsible for defining and gaining consensus on project scope and objectives, creating project work plans, facilitating scrum and status meetings, and ensuring continuous alignment across the project team members and leaders.
• Identifies and manages project RAID and change requests; leads mitigation and resolution efforts to limit risks, escalates as needed.
• Monitors project metrics for significant deviations in quality, cost, or schedule.
• Works with architects, Developers and QA team members to design business solutions by applying the right technology; and works with project team to document business processes and requirements that can be used for development, as appropriate.
• Oversees client/customer/vendor relations to ensure that service expectations are met or exceeded.
• Maintain strong working relationships with internal and external stakeholders.
• Assists in establishing, enabling, and improving project management and software development methodologies, procedures, and policies.
• Performs other duties as part of project / program management including stakeholder management, status reporting, work across tech and business teams and driving alignment.

Qualifications

• Bachelor’s or master’s degree in computer science, information technology, engineering, business administration, or related field with at least 5 years related experience or equivalent combination of education and experience.
• At least 5-7 years of experience in leading large-scale system implementation efforts using a standard software development lifecycle approach.
• Knowledge of common Project Management and Software Development Methodologies (Waterfall, Agile, Scrum, Kanban, DevOps) and understanding the strengths and weaknesses of each methodology.
• Experience with JIRA Atlassian project tracking software.
• Understands the capabilities of key technologies (SQL Server, ETL Tools, Cloud Capabilities) and can quickly assess the applicability of commercial off the shelf technology.
• Proficiency in using Microsoft Office tools - Word, Excel, Visio, Project, PowerPoint, and Outlook
• Excellent written and oral communication skills, as well as presentation and facilitation skills.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
• Experience with data transformation tools and techniques (e.g., ETL) a plus.
• Familiarity with Databricks and cloud-based data platforms is highly desirable.
• Demonstrated effectiveness in a fast-paced rapidly changing environment.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Hybrid work model: 3 days in office, 2 days remote