Senior Specialist, Payment Operations

Senior Specialist, Payment Operations - ACH - Florham Park , NJ - 1-9:30 pm Florham Park, United States of America

The ACH Payment Operations Senior Specialist is responsible for

• supporting the processing of payments and related activities.
• providing recommendations on how to improve processes or change the performance results. directly relating to payment processing and supporting activities.
• implementing the processes.

The ideal candidate will have ACH Payment experience.

This is a hybrid position located in Florham Park, New Jersey.

Will train on the 8 am - 4:30 pm day shift, but will work the 1:00 pm – 9:30 pm night shift.

Job Description:

• Responsible for handling critical time-sensitive start-of-the-day and end-of-the-day wire functional and reporting deliverables plus, coverage for general wire inquiries and disposition.
• Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes, and technology to enhance financial performance, increase investment capacity, and manage risk.
• Builds sustainable repeatable capabilities that support the delivery of the highest standards of service and execution.
• Analyzes and reviews data tools, business processes, and operational standards to execute service delivery.
• Will Evaluate and ensure that operations meet company objectives, business needs, service agreements, and relevant requirements.
• Researches and monitors an external landscape to identify developments and translate them into operational implications for the company.

Essential Functions/Responsibility Statements:

• Serves as a Subject Matter Expert within his/her process.
• Supports processing of payment transactions and related activities.
• Reports issues of concern or matters of potential loss to the Manager.
• Provides exceptional customer service to both internal and external customers.
• Adheres to Privacy Policy and Code of Ethics and follows all policies and procedures related to Consumer Compliance laws, regulators, and best practice recommendations.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below represent the knowledge, skill, and ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education: 

• Bachelor’s degree or equivalent work experience in Accounting, Business Administration, Economics, Finance, Mathematics, or Statistics. Required.
  

Work Experience:

• Experience in ACH or Wire Operations and Management., 3-5 years. Required.
  

Skills and Abilities:

• Ability to calculate figures and amounts such as interest, percentages, and volume.
• Ability to effectively communicate orally and in writing with customers, team, and management.
• Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and then provide clear and concise communication with a wide audience of internal departments.
• Adequate knowledge of MS Office: Outlook, Excel, Teams, & Word.
• Developing knowledge of the cash management industry, including systems, products, and services
• Excellent verbal and written communication skills
• Leadership responsibilities
• Solid organizational skills and attention to detail
• Work in a fast-paced environment where able to be reactionary and flexible to reprioritize work when necessary

Diversity & EEO Statements:

• At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply. 
• Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Working Conditions:

• Frequently minimal physical effort such as sitting, standing, and walking.
• Occasionally moving and lifting equipment and furniture may be required to support onsite and offsite meeting setup and teardown.
• Physically capable of lifting up to fifty pounds.
• Able to bend, kneel, and climb ladders.

Employer Rights:

• This job description does not list all the job duties of the job.
• You may be asked by your supervisors or managers to perform other duties.
• You may be evaluated in part based on your performance of the tasks listed in this job description.
• The employer has the right to revise this job description at any time.
• This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Bachelor of Science (BS) English 3 to 5 years of relevant work experience Salesforce Platform

Primary Location:  Florham Park, NJ, Florham Park

Other Locations:  New Jersey-Florham Park

Organization:  Santander Bank N.A.