Service Advisor - Start Now

We are looking for an organized Service Advisor to join our all-star team at Casey Subaru in Newport News, VA.
Growing your career as a Full Time Service Advisor is a great opportunity to develop useful skills.
If you are strong in persuasion, leadership and have the right mindset for the job, then apply for the position of Service Advisor at Casey Subaru today!

If you are looking for a company large enough to grow in, but small enough to appreciate you, this is it! We're hiring Service Advisors to join our team at Casey Subaru! We have so many great opportunities!

• Hiring bonus based on experience!
• Relocation assistance for eligible candidates!

If you’re looking for a new opportunity and chance to grow your career, APPLY TODAY! Benefits of being a Casey employee:

• Highly productive shops
• Career advancement opportunities
• Competitive pay
• Clean and professional work environment
• Family owned and operated for over 60 years with six locations in Newport News and Williamsburg (BMW, Honda, Toyota, Chevrolet, Volkswagen, Subaru and Kia)
• Ongoing Professional Development

Benefits we offer:

• Medical, Dental and Vision Insurance
• Flex Spending Account/Health Savings Account
• Prescription Drug Coverage
• Life Insurance
• Short and Long Term Disability
• Legal Resources Coverage
• Gym membership discounts
• 401(k) Retirement Savings Plan
• Vacation and Holidays
• Employee Discounts
• Employee Assistance Program (counseling services)
• HealthJoy (virtual membership to healthcare services)
• Direct deposit
• Paid Weekly

Automotive Service Advisor Responsibilities:

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Job Qualifications:

• Previous experience required
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

The Casey Auto Group was founded by the late Arthur M. Casey in 1958 as a single franchise dealership. Today the organization is still a family owned and operated business that consists of six locations in Newport News and Williamsburg. Now with 7 of the best American and Import vehicle lines from entry level to high-line luxury, the Casey Auto Group continues to meet and exceed Hampton Roads’ transportation needs. We are driven to be the very best, and we’re always looking for passionate, motivated professionals who share that same drive to join us. Perhaps you're one of them. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Benefits of working as a Service Advisor in Newport News, VA:

● Excellent benefits
● Company offers career progression opportunities
● Competitive salary