Service Delivery Manager

Job-ID: 15647

Service Delivery Manager

As a Service Delivery Manager, you ensure the smooth and efficient delivery of our services to our clients.

USA - Springdale, AR

Professionals

Full-time

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—Your Benefits —

Dental insurance

Flexible spending account FSA

Health insurance

Internal career development

International environment

Life insurance

Onboarding program

Sick leave payments

Your skills

Bachelor’s degree in business administration, information technology, or a related field

Minimum of 5 years of experience in service delivery management or a similar role

Proven track record of delivering high-quality services to customers in a timely and cost-effective manner

Excellent leadership, communication, interpersonal, and customer service skills

Proficient in using business support software, such as Microsoft Office Suite

Your Tasks

Mission: Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success.

The Service Delivery Manager will 

While performing duties as an individual contributor

The Service Delivery Manager will own a customer or group of customers as the single point of contact for operations

The SDM will work alone and within a group of peers to implement all requirements of the customer contract, defining, planning, tracking and managing the assigned project & targets successfully

Serve as operational customer contact and focal point for all operational issues relevant to each project

Monitor and evaluate service delivery processes and outcomes to ensure service delivery is efficient

Recognize and optimize processes/services and initiate the necessary steps

Manage customer expectations

Develop plans in conjunction with the operations team to rectify reliability issues, monitor progress, and track KPIs

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.