Service Dispatch Coordinator - Urgent Hire

We are searching for a focused Service Dispatch Coordinator to join our dynamic team at McKinstry in Spokane, WA.
Growing your career as a Full Time Service Dispatch Coordinator is an awesome opportunity to develop excellent skills.
If you are strong in problem-solving, presentation and have the right experience for the job, then apply for the position of Service Dispatch Coordinator at McKinstry today!

Service Dispatch Coordinator

Location WA - Spokane

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At McKinstry, were proud to be a diverse and passionate group of innovators and problem-solvers, builders and engineers, mentors, and students. We believethe world needs curious, forward-thinking, solutions-oriented people who want to make our planet better.

Bold thinking leads to transformative change. The world needs big ideas to solve our climate, affordability, and equity crises. Thats where you come in. Align your career with greater purpose at McKinstry.

As a national leader in designing, constructing, operating, and maintaining high-performing buildings, McKinstry provides a single point of accountability across the entire building lifecycle, from new construction and ongoing operations to adaptive reuse, energy retrofits, and advanced renewable energy systems. We get up every day to transform the built environment for the betterment of our clients and our communities.

Never satisfied, we are compelled by our values to eliminate barriers standing in the way of a better-built environment. We design, build, optimize and maintain high-performing facilities.

Here's where you come in:

We are currently seeking a Service Dispatch Coordinator to join our team as a member of our growing SPG Mechanical INW division.

You're great at:

Dispatching

• Receiving of client requests and management of client expectations and communication across maintenance and service calls,

• Prioritize and schedule maintenance, service, and project work within given time periods

• Schedules and manages a group of technicians across all work, including communication of work details, assurance of tools/material requirements, and project expectations

• Management and communication of work status, assuring achievement of client commitment and work success for McKinstry.

• Continuous updating, work prioritization, and technician scheduling in the dynamic environment, including working with other Service Coordinators, Account Management, and Project Management resources.

• Communication with our clients and representation of McKinstry across all work managed and dispatched.

Administration

• Promote a comprehensive safety program for our department, across all work managed, and with all technicians dispatched

• Effectively manage jobs and budgets across all horizontal offerings: Maintenance, Service, and Projects.

• Communicating closely with management in regards to callbacks, technician problems, unsatisfied customers, etc.

• Available an hour before and after start and/or end times to assist the team during unscheduled peak times that is required due to the nature of service work (basically 7-5 schedule flexibility).

• Provides accurate accounting of sales achievements and improves service visibility.

• Reviews current service processes and then refines the methods to make them more efficient and effective for clients and McKinstry

• Generates reports for weekly and monthly meetings. Includes pipeline reports, sales summaries, maintenance project reports, manpower reports, and employee expenses.

• Assures the efficient and complete closeout of all work managed.

Other duties as assigned.

What we would like to see from you:

• Knowledge of mechanical and electrical contractor tools and equipment preferred.

• Three (3) years of administrative experience working with customers required.

• High school diploma or equivalent work experience required.

• Experience in the construction industry is preferred.

• Intermediate knowledge of Microsoft Office Suite - Word, Excel, PowerPoint, Outlook, and Visio required; working knowledge of SharePoint preferred.

• Knowledge of how to properly review proposals, bids, contracts and manpower reports preferred.

• Excellent organizational and communication skills required.

Why McKinstry:

Transformational change requires bold action. We must decarbonize our buildings and energy assets to combat climate change. We must tackle the affordability crisis by innovating waste out of our supply chain and dramatically cutting costs through improved productivity. We must deliver equitable outcomes to ensure healthy, high-performing buildings for all. Together, Building a Thriving Planet.

Building a collective commitment: Our values demand that we take accountability for diversity, equity, and inclusion. No single individual or organization can stem the tide of inequity alone. We must work together

People represent our most valued asset. By investing in our employees, we are also investing in the ongoing success of our company. We pride ourselves on offering a comprehensive, PeopleFirst benefits package to promote health and wellness, enhance work/life balance and ensure long-term stability for our employees and their families. Some of these benefits include:

• A robust internal mobility program to help you develop your career

• Competitive pay backed by 401(k) and profit-sharing plans.

• Comprehensive medical, prescription drugs, vision, and dental.

• Orca Card and free parking

• Business mileage reimbursement and/or electric fleet vehicles for business travel and meetings

• Up to 16 weeks of paid parental leave.

• Adoption and IVF assistance.

• Paid time off.

• McKinstry University training and development.

• McKinstry wellness programs and on-site gyms.

• Community service and employee-directed charitable giving.

The pay range for this position is $42,577 - $73,798 per year; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Base pay information is based on market location.

The McKinstry group of companies are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and qualified applicants without regard to sex, gender identity, sexual orientation, age, race, color, creed, marital status, national origin, disability, veteran status, genetic information, or any other basis protected by law. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

McKinstry is a drug-free workplace. Employment iscontingent upon successfully passing a pre-employment drug and alcohol test, complying with the requirements of the Immigration Reform and Control Act and a Confidentiality Agreement, in addition to successful outcomes of background and reference checks.

Applicants for this role will only be considered if they possess current US Work Authorization, and do not require employer-sponsored VISA support to begin or remain in this role.

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Benefits of working as a Service Dispatch Coordinator in Spokane, WA:

● Company offers great benefits
● Advancement opportunities
● Attractive package