Service Drive Greeter

Job Summary: Chapman Honda, a premier automotive dealership in Tucson, Arizona, is seeking a customer service-oriented individual to join our team as a Service Drive Greeter. In this Full Time - hourly role, you will be responsible for greeting and assisting customers as they enter our Service Drive, ensuring a positive and efficient experience for our valued clients. This is an individual contributor role that requires excellent communication skills, a strong work ethic, and a passion for providing exceptional customer service. Compensation & Benefits: As a Service Drive Greeter at Chapman Honda, you will receive a competitive hourly wage and a comprehensive benefits package that includes medical, dental, and vision insurance, paid time off, retirement savings plan, and employee discounts on vehicle purchases and services. Responsibilities:

• Greet customers as they enter the Service Drive and direct them to the appropriate service advisor or department
• Answer incoming calls and direct calls to the appropriate department or individual
• Provide customers with basic information about our services and assist in scheduling appointments
• Maintain a neat and organized Service Drive area, ensuring a welcoming environment for customers
• Assist with any administrative tasks as needed, including data entry and filing
• Monitor customer wait times and communicate with service advisors to ensure a timely and efficient service experience
• Address any customer concerns or complaints and escalate to management when necessary
• Collaborate with service advisors and technicians to ensure that all customer needs are being met
• Communicate with other departments to facilitate smooth service operations
• Attend training sessions and workshops to continuously improve customer service skills
• Adhere to all company policies and regulations while upholding a high level of professionalism at all times

Requirements:

• High school diploma or equivalent
• Previous customer service experience preferred, preferably in the automotive industry
• Excellent communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Proficient computer skills and experience with data entry
• Strong attention to detail and problem-solving abilities
• Ability to work flexible schedules, including weekends and holidays
• Must be able to stand and walk for extended periods of time

EEOC statement: Chapman Honda is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. We value diversity and encourage all qualified individuals to apply.