Service information licensing

Full job description

Job Description

This role is categorized as hybrid . This means the successful candidate is expected to report to Warren - Champion Service three times per week, at minimum.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

GM CCA's Dealer Service & Warranty Operations (DSWO) is the organization responsible for supporting GM's global dealer network with tools and equipment, technician training, and warranty administration. In addition, this organization is responsible for helping to identify product quality concerns. This role is responsible for ensuring continuous improvement, effective delivery, customer retention and profitability in Service Data Licensing.

GM Customer Care and Aftersales is searching for a Service Information Licensing Liasion . The successful candidate will be responsible for all aspects of managing the customer relationship, including: administration of license agreements (ensuring new and renewal agreements are timely drafted and negotiated with licensee, and brought to signature), maintaining strong relationships with program licensees, collecting royalties, managing licensee reporting of sales volumes and royalties owed, and coordinating delivery of content pursuant to the license agreement. Desire to provide top-notch customer service is required.

The primary focus is licensing GM’s service and parts intellectual property to achieve CCA’s Service Data Licensing revenue goals and business objectives, while maintaining compliance with all governmental laws and regulations, and ensuring that Service Data Licensing goals and objectives are aligned with those of other CCA business units.

Job Overview:

· Develops and maintains strong relationships with current and potential licensees;

· Coordinates, schedules and manages the development of license agreements with new licensees, and manages timely license agreement renewals with existing licensees. Ensure deadlines are met to prevent unintended expiration of license agreements;

· Interface with GM legal staff to manage licensee-requested redlined edits to agreements;

· Gathers and interprets complex data;

· Handles a variety of non-recurring special assignments;

· Assists in developing licensing strategy (royalty models, etc.);

· Prepares monthly status presentations for CCA leadership;

· Conducts Project Management (including revenue forecasting and budget management);

· Works frequently and cross-functionally with others outside the immediate work group, and others in the industry outside GM;

· Coordinates and manages delivery of GM intellectual property to licensees;

· Manages compliance of licensees to their license agreement;

· Handles other tasks as assigned by CCA leadership.

Additional Job Description

Required Qualifications:

· Ability to read, understand and interpret contracts, and exchange redlines with GM legal staff and licensees;

· Ability to timely manage multiple contracts and tasks simultaneously;

· Above average verbal and written communication skills including the ability to give presentations;

· Proficient in Microsoft Word, Excel, Teams, and PowerPoint

· Knowledge of Independent Automotive Aftermarket;

· High level of analytical ability where problems are unusual and difficult;

· Ability to travel domestically.

Preferred Qualifications:

· Understanding of intellectual property licensing practices, regulatory and legal requirements for service and parts information, and Automotive Aftermarket Industry Association standards;

· Experience with Automotive Aftermarket (or similar) intellectual property licensing;

· Knowledge of specific file formats for automotive service and parts;

· Supervisory experience;

· Bachelor’s Degree, JD, or an equivalent combination of education and experience.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:

• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an indivi d ual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.