ServiceNow ITOM Administration

Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at

Title: ServiceNow ITOM Administration
Location: 101 West Prospect Ave, Cleveland, OH 44115
Duration: 6 months

Responsibilities:

ServiceNow ITOM Administration:

• Configure and maintain ServiceNow ITOM modules including Discovery, Service Mapping and Cloud Accelerate to ensure optimal performance and accurate representation of the IT infrastructure.
• Collaborate with cross-functional teams to understand business requirements and implement ITOM solutions that align with organizational objectives.

CMDB Automation:

• Design, develop, and implement automation strategies for populating and maintaining the CMDB using ServiceNow Discovery and other automation tools.
• Create and customize discovery patterns to accurately identify and classify configuration items (CIs) within the IT environment.

Integration and Orchestration:

• Integrate ServiceNow ITOM with other IT systems and tools to facilitate seamless data flow and interoperability.
• Leverage ServiceNow Orchestration for automating workflows and tasks related to IT Operations Management.

Documentation:

• Maintain clear and comprehensive documentation of configurations, automation scripts, and processes related to ServiceNow ITOM and CMDB.

Collaboration:

• Collaborate with IT teams, stakeholders, and end-users to understand their needs and provide effective solutions that enhance IT service delivery.

Skills/Qualifications:

• Bachelor 's degree in Information Technology, Computer Science, or a related field.
• ServiceNow Certification, with a focus on ITOM, such as Certified Implementation Specialist – IT Operations Management.
• Proven experience in ServiceNow ITOM administration, including hands-on experience with Discovery and Service Mapping.
• Strong scripting skills, particularly in JavaScript, for customizing and automating ServiceNow processes.
• Experience in CMDB automation and a deep understanding of Configuration Management concepts.
• Familiarity with integration techniques and APIs, ensuring seamless connectivity between ServiceNow and other IT systems.
• Excellent problem-solving and troubleshooting skills, with a proactive approach to identifying and resolving issues.
• Strong communication skills, with the ability to convey technical information to both technical and non-technical audiences.

Desired Skills:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• ServiceNow Certification, with a focus on ITOM, such as Certified Implementation Specialist – IT Operations Management.
• Proven experience in ServiceNow ITOM administration, including hands-on experience with Discovery and Service Mapping.
• Strong scripting skills, particularly in JavaScript, for customizing and automating ServiceNow processes.
• Experience in CMDB automation and a deep understanding of Configuration Management concepts.
• Familiarity with integration techniques and APIs, ensuring seamless connectivity between ServiceNow and other IT systems.
• Excellent problem-solving and troubleshooting skills, with a proactive approach to identifying and resolving issues.
• Strong communication skills, with the ability to convey technical information to both technical and non-technical audiences.

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website:  Denken Solutions Careers