ServiceNow Platform Architect

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work since 2021. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.

As a ServiceNow Architect you are responsible for designing and implementing robust solutions on the ServiceNow platform to enhance enterprise IT operations. The position leads the architectural and technical direction of our ServiceNow deployment, ensuring alignment with business objectives and adherence to best practices.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

+ Design and implement high-quality solutions on the ServiceNow platform, ensuring alignment with business goals and technical requirements.

+ Lead the architectural design, development, and deployment of ServiceNow ITSM, CSM, ITAM, and other modules.

+ Collaborate with stakeholders to translate business needs into technical specifications.

+ Conduct requirement gathering, process design, and workflow customization.

+ Leads functional analysis, technical design, gap identification and requirements definition for any sized projects in the assigned function.

+ Ensure the integrity of the ServiceNow platform through effective vendor management, risk monitoring, and adherence to best practices.

+ Proven expertise in designing and implementing complex ServiceNow solutions, including custom applications and integrations.

+ Provide mentorship and guidance to junior team members and developers.

+ Bachelor’s degree in computer science, computer engineering, or related field.

+ Minimum of 5 years of technical experience in ServiceNow development and architecture

+ Proven expertise in designing and implementing complex ServiceNow solutions, including custom applications and integrations.

+ Profound knowledge of ServiceNow architecture, including ITSM, ITAM, CSM, CMDB, and PPM modules.

+ Experience with web technologies (XML, HTML, JavaScript, Web Services) and a good understanding of ITIL processes.

+ Proven track record in architecting and deploying large-scale ServiceNow implementations in an enterprise environment.

+ Strong analytical and problem-solving skills, with the ability to present technical information to diverse audiences.

+ Willing and able to learn and pick up new technologies and responsibilities.

+ Excellent communication and interpersonal skills, capable of working independently and as part of a specialized technical team.

Certifications

+ ServiceNow Certified System Administrator (CSA)

+ ITIL Foundation Certification

+ ServiceNow Certified Application Developer (CAD) is advantageous.

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.