Services coordinator

Full job description

The Interpreting Services Coordinator under the direction of the Executive Director, is
responsible for coordinating and supervising the interpreting services, working with staff
interpreters and freelance interpreters, mentoring interpreters, and providing interpreting services
to in-house staff upon request.
Required Qualifications
RID NIC and/or BEI Master certifications; Understanding of the non-profit organization
profession and industry standards, including the professional code of ethics; Ability to maintain
professional boundaries with all clients and consumers; Ability to work comfortably in settings
with diverse populations; Demonstrated working knowledge of Section 504 of the Rehabilitation
Act of 1973, Section 508 of the Americans with Disabilities Act (ADA) of 1990, the Health
Insurance Portability and Accountability Act (HIPAA) of 1996, and the Family Educational
Rights and Privacy Act (FERPA).
Required Skills, Experiences & Education
Language: Advanced - Proficient American Sign Language skills with RID NIC, CDI or BEI
Master certifications
Education: Bachelor’s degree in interpreting
Experience: One year experience in supervision.
Knowledge: Customer Service, Interpreting Scheduling platform, and supervision
Terms of Employment
This is a full time, non-exempt position.
Salary/Benefits
Salary: $56,000. Benefit options include full life, disability, dental, and health insurance,
annual/sick leave, and retirement.
Essential Duties and Responsibilities
The below-listed duties are not exclusive or all-inclusive. Other duties may be required and
assigned.
Contributes to improving interpreting services for Knoxville Center of the Deaf.
Answers phone and videophone calls and emails from clients promptly and quickly.
Assists the scheduler with some phone calls and scheduling as needed.
Serves as the primary interpreter for all requests from Knoxville Center of the Deaf
employees.
Serves as the secondary interpreter for all requests from consumers (20 hours a week
maximum).
Supervises the interpreting services team including providing evaluation, feedback,
support, and decision-making.
Understands and utilizes the Gridcheck system.
Develops and reports monthly data to the executive director.
Organizes and executes educational workshops for interpreters.
Maintains certifications by completing CEUs.
Coordinates all recruitment, interview and onboarding of freelance sign language
interpreters.
Coordinates and supervises interpreting internships.
Works closely with higher education institutions on internship opportunities for student
interpreters.
Maintains and upkeeps communication with contractors.
Completes all and other administrative tasks.
Comply with confidentiality expectations and HIPAA practices.
Maintains presence in and understanding of deaf communities and latest sociocultural
trends
Other duties as assigned by the Executive Director.
Submit a cover letter and resume:
Ms. Christina Vorreyer-Davis, Executive Director

The applicant for this position must complete a full background check, including fingerprinting.
An Equal Opportunity Employer
The Knoxville Center of the Deaf is an equal opportunity employer. We will not discriminate and
will take affirmative action measures to ensure against discrimination in employment,
recruitment, advertisements for employment, compensation, termination, upgrading, promotions,
and other conditions of employment against any employee or job applicant on the bases of race,
color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation,
gender identity or gender expression. We are committed to providing an inclusive and welcoming
environment for all members of our staff, consumers, clients, contractors, and volunteers.