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We are looking for Shift Leaders to join our Dunkin' team!
Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Competencies:
Great Focus:
• Understands and exceeds guest expectations, needs and requirements
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process
Passion for:
• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others
Problem Solving and Decision Making:
• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary
Interpersonal Relationships & Influence:
• Develops and maintains relationships with team members
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Skills and Qualifications:
Responsibilities:
Team Environment:
Operational Excellence:
Profitability:
We’ll let you in on a little secret... while everyone knows that America Runs on Dunkin’, we know that Dunkin’ runs on our incredible team members. Ready to come run with us?
Here’s what’s in it for you:
To keep our amazing team running, employees at our Dunkin’ Restaurant enjoy a bunch of perks:
- Hours that work for you
- Career development and growth
- Competitive Pay
- Healthcare*
*Eligibility requirements
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