Sr Mgr Fraud Operations Quality Control & Business Operations

at TD Bank in Wilmington, Delaware, United States

432356BR

Job Title:

Sr Mgr Fraud Operations Quality Control & Business Operations

Company Overview:

Our Values

At TD, we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and behaviors. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career, and be part of our caring and inclusive culture.

Making Your Well-being a Priority

A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars – physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment, so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they’re more likely to do their best.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO , Flex PTO , and Holiday PTO ), banking benefits and discounts, career development, and reward and recognition.

How We Work

At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they’ll always have access to the TD community to experience our culture of care.

Who We Are

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Auto req ID:

432356BR

Department Overview:

The department focuses on managing quality and control functions as well as business operations to manage risk. The manager will oversee teams that perform quality control and assessment work from all fraud teams as well as complaints management. The manager will work to manage and support development of all these programs. They will inherit existing teams, which consists of 55+ team members.

Country:

United States

Job Requirements:

+ Undergraduate degree required

+ 10+ years relevant experience

+ Advanced knowledge of the business goals/objectives being supported and the full suite of policies, programs, processes and systems

+ Knowledge of current and emerging competitor and market trends

+ Ability to contribute to strategic direction of the function and provide advice to senior leadership

+ Ability to forecast initiatives and demand in order to develop annual strategic plan

+ Skilled in preparing and managing budgets and resource allocation

+ Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives

+ Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills

+ Knowledge of risk management environment, standards and regulations

+ Skilled in mentoring, coaching and performance management

+ Ability to exercise sound judgement in making decisions

+ Ability to communicate effectively in both oral and written form

+ Ability to work collaboratively and build relationships across teams and functions

+ Skilled in using software tools, methods and techniques

+ Skilled in using computer applications including MS Office

+ Ability to analyze, organize and prioritize work while meeting multiple deadlines

+ Ability to work successfully as a member of a team and independently

+ Ability to handle confidential information with discretion

+ Must be eligible for employment under regulatory standards applicable to the position.

+ Must be eligible for employment under regulatory standards applicable to the position.

Hours:

Monday thru Friday 9am to 530pm

Job Details:

+ Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

+ Oversees and leads a large and/or highly complex and diverse reporting function for an area of significant risk, complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project / initiative success and achieve business results

+ Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise

+ Manages and oversees the overall discipline and strategy for the respective areas while aligning to the enterprise best practices

+ Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas

+ Facilitates key strategic discussions and provides thought leadership to executive audience (output may include strategic roadmap and/or deliverables/frameworks/short to long term goals etc.)

+ Sets operational team direction and collaborates with others to execute on common goals

+ Focuses on longer-range planning for functional area (e.g. 12 months or greater)

Inclusiveness:

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

EOE /Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gend