Support services specialist

Duties As a SUPPORT SERVICES SPECIALIST, GS-0342-9, you will perform the following duties:


Plans, directs, and coordinates the unit administrative functions. Provides administrative assistance, guidance, and support to all functions including guidance from higher headquarters. Directs forms management, documentation management, and publication management. Implements procedures for manual and electronic creation, control, coordination, dissemination, and disposal of administrative communications. Establishes and maintains offices of records. Creates manual and automated file plans. Applies file cutoff procedures and disposes of and retrieves records. Operates and manages automated Records Information Management System (RIMS). Operates and manages a records staging area for inactive records storage. Serves as the Functional Area Records Manager (FARM) and acts as a consultant to all other functional and documentation managers on how filing systems are maintained and the organizations requirements for retention or disposal of the records. Conducts staff assistance visits, reviews, and evaluates inspection findings, irregularities and deficiencies. Establishes internal processing procedures for receipt, suspense and redistribution of incoming communications plus monitors outgoing correspondence and reports. Receives, routes, controls, and distributes incoming and outgoing classified and unclassified mail and materials to include electronic messages; maintains and provides reference services from centralized files containing operational and policy material. Performs inspections and surveys of all offices of record, and insures compliance with the Air Force Documentation Program. Complies with Privacy Act (PA) and Freedom of Information Act (FOIA) procedures and provides assistance to ensure others comply. Manages unit PA, FOIA, and records management program and training. Operates Base Information Transfer System and Official Mail Center using manual and automated systems.


Manages forms development, design, control, storage and dissemination. Provides guidance and issues supplemental policies, plans, and procedures to ensure forms meet prescribed style, and format, in accordance with appropriate Air Force Instruction (AFI), United States Code and Public Law. Annually reviews all local forms to ascertain those no longer required or replaced by higher authority forms. Manages electronic and manual publications development, design, control, storage, and dissemination to include Technical Orders (TO). Provides guidance to ensure local publications meet prescribed style, format, and legal and statutory requirements. Ensures that publications are issued in the appropriate publications media and proper formats prescribed in governing directives, and that supplements are issued if required. Ensures that local publications do not duplicate or conflict with higher authority issuances. Reviews drafts of publications for essentiality. Edits, numbers, and prepares local publications for reproduction. Prepares indexes of publications issued. Conducts periodic reviews of all local publications to eliminate those which are unessential and obsolete in accordance with governing directives.


Performs Client Support Administrator (CSA) information systems and technology support functions. Manages hardware and software. Performs the configuration, management, and initial diagnostics of information systems. Coordinates and documents information systems repairs. Performs system diagnostics and determines the cause of hardware and software failures. Removes and replaces components and peripherals to restore system operation. Installs and configures software operating systems and applications. Provides customer service to assist in operation, restoration, and configuration of information systems. Develops and implements unit web sites and pages. Manages and assists others in content management of web sites and pages. Prepares and processes information systems requirements to support mission needs. Monitors and manages information system security programs. Reports security incidents and formulates and applies corrective security procedures.


Performs other duties as assigned.


*The above duty description does not contain all details of the official position description. A copy of the entire position description can be found on FASCLASS by searching the position description PD#: (D2223000). Requirements Conditions of Employment

Ohio Air National Guard Membership is required.


Males born after 31 December 1959 must be registered for Selective Service.


Federal employment suitability as determined by a background investigation.


May be required to successfully complete a probationary period.


Participation in direct deposit is mandatory.


MILITARY REQUIREMENTS :



Compatible military grade and assignment required within one year of the effective date of placement . This is an excepted service position that requires membership in a compatible military assignment in the employing state's National Guard. Applicants who are not currently a member of the Ohio Air National Guard must be eligible for immediate membership. If you are not sure you are eligible for military membership, please contact an Ohio Air National Guard recruiter prior to applying for this position.



Military Grades : E-1 through E-7 or willing to demote Qualifications GENERAL EXPERIENCE : Experience, education or training in administrative, professional, technical, or other work that provided knowledge of support services. Knowledge of administrative methods and procedures used in planning and organizing work, and skill in dealing with others in person-to-person work relationships. Experience working with people from various levels and backgrounds to obtain their cooperation or compliance with procedures, rules, or practices. Experience using computer and automation systems.



SPECIALIZED EXPERIENCE : 1-year specialized experience, education or training equivalent to at least the next lower grade level. Must have experience, education, or training dealing with management principles and supervisory responsibility for support service functions required by type of position to be filled and the organization involved. Education Additional information ***If serving under an incentive contract, termination of that incentive(s) will occur effective one day prior to your AGR, Permanent Military Technician, or Indefinite Military Technician start date. Temporary Military Technicians will have their incentive terminated if their tour exceeds 179 days in a continuous 12-month period.***


If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency ( ).

• Benefits
  Help
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.


Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.


Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

• Customer Service
• Strategic Thinking

• Benefits
  Help
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  
  
  This position is being announced concurrently as an AGR position. To view the AGR job announcement, please visit the Ohio National Guard jobs page at
  
  
  To apply for this position, you must submit a complete Application Package which includes:
  
  
  1. Resume showing current Military grade, current AFSC, current unit of assignment, work schedule, hours worked per week, dates (including Month and Year, e.g., 02/2017, Feb 2017, etc.) of employment, and all duties performed.
  
  
  2. Most current SF-50 (if currently a Federal Employee)
• How to Apply To apply for this position, you must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section below.
  
  
  A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
  
  
  To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
  
  
  Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
  
  
  After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process .
  
  
  You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. To verify the status of your application, log into your USAJOBS account ( ), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: . Agency contact information Natasha Grau Phone Email Address OH 200 Red Horse Sq Detachment 1
  2400 North Airport Road
  Mansfield, OH 44903
  US
  
  
  Learn more about this agency Next steps Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
• Fair and Transparent
  
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request
  
  
  

Required Documents This position is being announced concurrently as an AGR position. To view the AGR job announcement, please visit the Ohio National Guard jobs page at


To apply for this position, you must submit a complete Application Package which includes:


1. Resume showing current Military grade, current AFSC, current unit of assignment, work schedule, hours worked per week, dates (including Month and Year, e.g., 02/2017, Feb 2017, etc.) of employment, and all duties performed.


2. Most current SF-50 (if currently a Federal Employee) How to Apply To apply for this position, you must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section below.


A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.


To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.


Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.


After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process .


You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. To verify the status of your application, log into your USAJOBS account ( ), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: . Agency contact information Natasha Grau Phone Email Address OH 200 Red Horse Sq Detachment 1
2400 North Airport Road
Mansfield, OH 44903
US


Learn more about this agency Next steps Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.



Fair & Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Equal Employment Opportunity (EEO) Policy
• Reasonable accommodation policy
• Financial suitability
• Selective Service
• New employee probationary period
• Signature and false statements
• Privacy Act
• Social security number request