System Operations Specialist

SYSTEM OPERATIONS SPECIALIST (DATA PROCESSING SPECIALIST) (UPWARD MOBILITY PROGRAM)

Agency : Department of Innovation and Technology 

Job Posting ID:  IS38503

BPIS: 

Start Date: 05/31/2024
Closing Date: 06/14/2024 
Salary:  Pay Range: 4,412 - 5,991 (Anticipated Starting Salary Non-State $4,412 Effective 07/01/2024)
Job Type: Salaried 
County:  Sangamon
Number of Vacancies: 2
Plan/BU: RC028

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number 38503

Job Posting Details:

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a System Operations Specialist, supporting the Department of Healthcare and Family Services (HFS) Bureau of Technical Operations . The DoIT Team at HFS is leading a transformation to modernize the way citizens interact with the State of Illinois agency responsible for providing a wide variety of healthcare and family services/benefits to Illinois residents. This position involves the management and scheduling of mainframe production jobs in the Medical Production unit, which provides key support to a variety of agency programs. The ideal candidate will have strong analytical skills, as well as experience in data processing and production control. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans
• Flexible work schedules (when available and dependent upon position)
• 10 -25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 12 weeks of paid parental leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link:

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

Job Responsibilities

• Under general supervision, serves as a Systems Operations Specialist for the Department of Innovation & Technology (DoIT), supporting the Department of Healthcare and Family Services (HFS)

• Confers with staff to recommend system and documentation modifications

• Performs advanced production control and job analysis functions

• Conducts job staging

• Serves as a backup for Key Information Delivery System (KIDS)/Agency Administrative Information System (AAIS) Production staff

• Determines explanation for unsuccessful computer runs

• Keeps abreast of new developments in the Information Technology field

• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of high school
• Requires three (3) years of previous related experience such as is typically gained at the Data Processing Technician level

OR​​​​​

• Requires two (2) years of college including course work in the data processing field
• Requires two (2) years of related experience

Qualified state employees in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the state requirements for this classification.

Preferred Qualifications

• Extensive knowledge of Production Control procedures
• Two (2) years of professional experience working with Job Control Language (JCL) for set ups and corrections
• Two (2) years of professional experience operating and monitoring computer production procedures
• Two (2) years of professional experience performing job runs utilizing Time Sharing Option (TSO)
• Two (2) years of professional experience with job submission procedures
• Two (2) years of professional experience with CA Scheduler, including job processing, concatenations, and overrides
• Ability to analyze data logically and exercise sound judgement in defining and evaluating problems of an operational or procedural nature
• Ability to gain and maintain effective working relationships with associates, vendors, clients and others
• Developed verbal and written communication skills to present technical information to others with clarity and precision

Conditions of Employment

NOTE : Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position

• Requires the ability to verify identity
• Requires employment authorization to accept permanent full-time position with State of Illinois
• Requires the ability to pass a position specific, agency required background check
• Requires self-disclosure of criminal history
• Requires the ability to travel in performance of duties
• Requires the ability to serve in an on-call capacity
• Requires the ability to work outside of normal hours to meet deadlines
• Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc.
• Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties
• Requires the ability to lift and carry objects or equipment weighing up to 20 pounds This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds
  • The conditions of employment listed are incorporated and/or related to any duties included in the position description.

Work Hours: Monday - Friday 8:30 AM - 5:00 PM
Work Location: 2200 Churchill Rd, Springfield, Illinois, 62702
Agency Contact:

Posting Group:  Science, Technology, Engineering & Mathematics

This title is within the Upward Mobility Program. General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Title Descriptions . There are three categories of UMP titles: 1) certificate titles which require passing a written proficiency exam; 2) credential titles which require the possession of a specified college degree and/or licensure; and 3) dual titles for which a certificate may be earned by following either the certificate or credential pathway.

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the  Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the  Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the  career portal for State employees and review the  Internal Candidate Application Job Aid

Non-State employees: on  Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: