Systems Administrator

Job summary
Supports the IT Service department's customer-facing server infrastructure design, procurement, deployment and support. Takes day-to-day direction from the IT Service Supervisor supporting customer project activities. Support customer-facing server, virtualization, and storage design, procurement, and provisioning across a variety of manufacturers.
Job seniority: mid-to-senior level
Responsibilities
• Work efficiently as part of a multidisciplinary IT services team. • Effectively and professionally communicate with colleagues and customers. • Participate in customers' enterprise IT/OT solutions design and architecture. • Assure that all system changes are properly tested and documented. • Possess a basic working knowledge of layer 2 and layer 3 networking fundamentals. • Respond to (and resolve, where applicable) tickets assigned through customer support ticketing systems. • Assist in product evaluations as directed by the IT Manager. • Mentor team members who show interest in these areas of responsibility.
Requirements
• Basic working knowledge of layer 2 and layer 3 networking fundamentals. • Experience in customer-facing server, virtualization, and storage design, procurement, and provisioning. • Strong communication skills. • Understanding of enterprise IT/OT solutions design and architecture. • Ability to test and document system changes. • Experience in customer support ticketing systems. • Knowledge of product evaluations. • Ability to mentor team members.
Key Skills Needed
• Basic working knowledge of layer 2 and layer 3 networking fundamentals • Experience in customer-facing server, virtualization, and storage design, procurement, and provisioning • Strong communication skills • Understanding of enterprise IT/OT solutions design and architecture • Ability to test and document system changes • Experience in customer support ticketing systems • Knowledge of product evaluations • Ability to mentor team members