Technical Support Operations Analyst

Are you ready to be part of a dynamic team dedicated to revolutionizing the digital landscape? At our innovative IT consulting firm, we're on a mission to redefine the future for global leaders in the digital sphere. With over four decades of expertise, we've built a reputation for anticipating and adapting to the ever-evolving IT landscape, offering a comprehensive suite of services from research and consulting to system integration and application management. About Us: We're a tight-knit multinational family with over 2,600 passionate individuals spread across the globe. With offices in Italy, Switzerland, Germany, France, the United Kingdom, Belgium, and the USA, we're united by our commitment to innovation and collaboration. Grounded in the principles of unity and care, we believe in the power of every idea and the potential of each team member to make a difference. Job Summary: Are you a problem-solving wizard with a knack for technical support? We're seeking a Technical Support Operations Analyst to join our team and play a pivotal role in supporting our cutting-edge e-commerce marketplace solution. As a key member of our team, you'll have the opportunity to work with top-tier clients, collaborate with cross-functional teams, and drive impactful change in a fast-paced environment. What You'll Do: Provide Tier 2 support to address customer transactional issues, utilizing diagnostic tools and procedures.
Collaborate with Quality Verification, Development, and Product Management teams to identify bugs, resolve issues, and provide feedback for ongoing product enhancement.
Conduct Root Cause Analysis of issues, collaborating with development and taking ownership of resolutions.
Contribute to the enhancement of operational tools and processes as part of the Operational Tool Scrum team.
Engage directly with customers to understand and meet their evolving needs throughout their buyer journey.
Proactively identify bottlenecks, seize opportunities, and implement solutions to optimize business processes.
Lead initiatives to improve processes and operational tools, enhancing visibility, efficiency, and output quality.
What You'll Bring: Bachelor's or Master's degree in Computer Science or equivalent practical experience.
Proficiency in troubleshooting and supporting systems, with experience in e-commerce, Salesforce, Payment Service Providers, APIs, SAP, IT Layer, and SPLUNK preferred.
Strong analytical and problem-solving skills, with the ability to work independently and in a team.
Exceptional communication skills, with the ability to effectively interact with stakeholders at all levels.
Familiarity with agile development methodologies and experience in gathering requirements and contributing to functional specifications.
Authorization to work in the US.
Why Join Us: Be part of a dynamic, collaborative team dedicated to driving innovation in the digital space.
Enjoy a supportive and inclusive work environment that values your unique contributions.
Opportunity for professional growth and development through ongoing learning and mentorship.
Competitive compensation package and benefits.
Join Us in Shaping the Future! If you're passionate about technology and eager to make an impact in a forward-thinking organization, we'd love to hear from you. Apply now to embark on an exciting journey with us!
Employment Type: Full-Time
Salary: $ 21.00 Per Hour