Number of Applicants
:000+
Medidata: Powering Smarter Treatments and Healthier People
Medidata, a Dassault Systèmes company, is leading the digital transformation of life sciences, creating hope for millions of people. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 2,000+ customers and partners access the world's most trusted platform for clinical development, commercial, and real-world data. Known for its ground-breaking technological innovations, Medidata has supported more than 30,000 clinical trials and 9 million study participants. And Medidata's ongoing commitment to infusing the patient voice into trial designs and solutions is helping to create a better and more inclusive experience for all participants in clinical studies. Medidata is involved in nearly 40% of company-initiated trial starts globally, with studies conducted in more than 140 countries. More than 70% of novel drugs approved by the Food and Drug Administration (FDA) in 2022 were developed with Medidata software. Medidata is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at www.medidata.com and follow us @medidata.
Your Mission:
The primary responsibilities of the Technical Support Specialist are to provide support to end-users by identifying, researching and resolving problems and issues; create and conduct operational and technical trainings for clients; and partner with Sales, Marketing, and Account Management to meet clients' needs. The Customer Care Technical Specialist provides technical product support to both internal and external customers, who use or support the use of Medidata Products. The Customer Care Technical Specialist receives issues that the Tier I team could not resolve. The Customer Care Technical Specialist is a seasoned analyst who has a proven record of satisfying clients. He/She is a reference point for the entire team on various application topics and is able to resolve most of the items escalated from the Tier I team. He/She takes an active role in ensuring that any escalation outside the Technical Specialist team is handled promptly and effectively by the different Medidata functional areas
Technical Support Specialists are responsible for:
Your Competencies:
Your Education & Experience:
As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location.
The salary range for positions that will be physically based in the NYC Metro Area is $55,500-81,056.
The salary range for positions that will be physically based in the California Bay Area is $58,500-78,000.
The salary range for positions that will be physically based in the Boston Metro Area is $54,000-72,000.
The salary range for positions that will be physically based in Texas or Ohio is $48,750-65,000.
The salary range for positions that will be physically based in all other locations within the United States is $49,500-80,567.
Medidata follows a hybrid office policy in which employees who live within 25 miles of a Medidata office are expected to work on site a certain number of days per week (with the specific in-office days to be designated by your team). On July 8, 2024, employees will be expected to work on site at least 2 days per week. This will increase to at least 3 days per week beginning January 2, 2025.
Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; unlimited paid time off; and 10 paid holidays per year.
Note: Please be on the lookout for job scams. Medidata recruiters will never ask applicants for monetary compensation, credit card, or banking details.
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