Test Security Analyst

The primary responsibility of the Test Security Analyst is to protect the integrity of tests by detecting, correcting, and preventing test fraud. The Test Security Analyst will serve as liaison to internal/external clients, test takers, and the General Counsel Office. Responsibilities: Identify and investigate testing abnormalities and security breaches, including score validity and secure material violations.
• Conduct investigations regarding score validity including impersonation, copying, inappropriate communication, and unusual similarities in essays
• Perform forensic and statistical analyses and analyze data to identify handwriting and voice discrepancies and unusual test response patterns for individual and group cases
• Write arbitration position statements and assist the Chair Board of Review and General Counsel with arbitration rebuttals
• Assist the General Counsel with responding to interrogatories in cases of litigation
• Identify and conduct investigations into book loss including stolen, lost, and compromised materials, and mis-delivery
• Conduct audits and/or observations to ensure test material receipt, security, storage, access, and compliance with test administration policies and procedures
• Provide training to ETS Board of Review and testing center staff
• Act as liaison between ETS and test takers and/or their representatives; communicate investigative findings and assist with remediation
• Communicate on a daily basis (via correspondence, telephone and meetings) with test takers, parents, attorneys, institution officials, and test center supervisors, adhering to ETS policies and principles governing confidentiality of information and exercising judgment in communicating information which carries legal implications and which is sensitive in nature
• Document investigative actions, prepare documentary files by determining information relevant to each case, and recommend course of action to ETS Board of Review and Program Direction based on evaluation of evidence
• Confer with ETS General Counsel, Business Managers/Program Directors, Test Development and Board of Review members to interpret additional information as it develops and provide advice and opinion on how to proceed
• Conduct pre/post-administration audits at test centers and observe test administrations Education, Certifications, or Special Licenses:
A Bachelors degree is required or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired. Work Experience:
Extensive customer service experience needed
Ability to analyze and interpret computer studies/statistical analyses
Ability to work effectively independently in a fast-paced, changing environment Other Requirements (specify):
Written/oral communication skills
MS Office Skills
Problem-solving
Decision-making
Conflict resolution
Organization skills
Pay Details: $28.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.