Transactions Specialist II - Urgent Position

We are hiring a brilliant Transactions Specialist II to join our growing team at JPMorgan Chase Bank, N.A. in Indianapolis, IN.
Growing your career as a Full Time Transactions Specialist II is an incredible opportunity to develop competitive skills.
If you are strong in planning, adaptability and have the right experience for the job, then apply for the position of Transactions Specialist II at JPMorgan Chase Bank, N.A. today!

Centralized Transaction Operations (CTO), which is aligned under Consumer and Community Banking, provides a wide range of global operational support and services for retail, commercial, treasury, asset wealth management and credit card customers. CTO has approximately 3,500 employees.


CTO is committed to a culture based on 5 Keys to a Great Customer's Experience. An ongoing focus for the organization is continuous improvement - on behalf of the firm, Shareholders, and foremost, customers - as achieved through a structured business planning and execution model plus an engaged employee base that contributes improvement


Ideas. CTO is composed of six core operating functions: Acquisition and Image Services, Service and Resolution, Payment Services, Banker Support, Card Fulfillment, and Global


Document Services. Within CTO, these groups are supported by Performance Consulting and Strategy & Planning. This position is responsible to enhance the customer experience through researching and finalizing Chase ATM related customer claims, ATM deposit processing cash outages,


And ATM deposit processing diverted items. It requires the use of various software (including Microsoft Office), web based, and mainframe applications. Communication, in both written and verbal formats with various Retail and CTO departments, of the results of research efforts within established service level agreements will be necessary. Additionally, the position may require some direct telephone contact with customers regarding filed claims. The successful candidate will also fill in as needed in various capacities outside of the daily workflow. Qualifications


• High School diploma or equivalent. Some college preferred.


• Four or more years banking experience in a research oriented position with potential customer impact is ideal.


• Extensive understanding of bank accounting and ability to perform higher math functions is required.


• Must be proficient in MS Office applications, particularly MS Excel.


• Demonstrated critical thinking skills and problem solving skills and ability to deliver results under urgent circumstances (when necessary) are a must.


• Must be able to follow a defined process to complete the daily work and make suggestions to improve the process, as necessary.


• Demonstrate behaviors consistent with the 5 Keys to a Great Customer's Experience:


1. Always Be Courteous and Professional


2. Build Lasting Relationships


3. Exceed Expectations


4. Do the Right Thing


5. Own Customer Issues Start-to-Finish


• Must be able to use department policies and procedures to prioritize resolution of open items.


• Must also be able to look beyond the obvious to resolve more difficult exception items.


• Good written and verbal communication skills are a must. Candidate will spend at least 25% of his/her time communicating with others to assist in resolving exception


Items or in detailing the resolution of exception items. Job Research & Analysis


Primary Location US-IN-Indianapolis-Indianapolis West Operation Ce / 11025


Organization CCB OPERATIONS ADMINISTRATION


Schedule Full-time


Job Type Standard


Shift Evening Job 1:00pm-930pm or 2:30-11:00 pm


Travel No


Recruiter: Sarah McGrew


Hiring Manager Edward Steppe III / Kendra Childers


Salary Grade / Level 430 Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment. As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. Equal Opportunity Employer/Disability/Veterans

Benefits of working as a Transactions Specialist II in Indianapolis, IN:

● Company offers great benefits
● Company offers career progression opportunities
● Attractive package