Volunteer Coordinator

FUNCTIONAL PURPOSE Performs a variety of duties related to recruiting, training, and providing resources and support to school Volunteer Coordinators across the WS/FCS district. This position is responsible for outreach efforts that educate the community on the volunteer needs across the district and cultivates an effective volunteer workforce that helps to meet those needs.
DUTIES AND RESPONSIBILITIES:

• Provides high quality customer service to volunteers.
• Serves as the clearinghouse for volunteer activities for all WS/FCS and provides a single point of entry and easy access into the district for private, public, non-profit, and faith-based organizations.
• Supports the implementation and recommendation of the district Volunteer Screening Policy and Regulations, including background checks.
• Remains informed of current state and federal laws that apply to volunteer services.
• Assists with the evaluation of the need for volunteer services within the district.
• Assists in the creation and helps to maintain volunteer program materials (policies and procedures, applications, volunteer agreements, and orientation handbooks).
• Collaborates with the Accountability Services Department to track volunteer statistics and satisfaction.
• Assists in goal development for volunteer services and monitor progress toward goal achievement.
• Provides recognition resources for district volunteer recognition annually.
• Maintains the online volunteer resource kit for volunteer coordinators to include training materials, safety videos, and other resources.
• Provides quarterly online check-ins for school volunteer coordinators.
• Serves as a consultant to schools and departments in areas related to volunteers.
• Performs additional related duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of communication practices, methods, and techniques as applied to the preparation and dissemination of information.
• Awareness of local community resources and the needs of the community.
• Demonstrates strong, oral, written, and interpersonal communication skills.
• Ability to plan, organize, and coordinate work efficiently and effectively.
• Ability to problem-solve and deescalate high intensity situations.
• Ability to multi-task and prioritize changing items of importance.
• Attention to detail organizational skills.
• Ability to maintain a high level of confidentiality.
• Ability to identify, analyze, and resolve problems creatively.
• Ability to strengthen relationships with diverse populations.
• Ability to establish and maintain respectful and cooperative working relationships.
• Ability to display creativity and innovation in resolving identified needs.
• Ability to maintain flexibility in work schedule when necessary.
• Ability to learn, interpret, and apply school system policies, procedures, and programs.
• Ability to effectively represent the district to local leaders and community partners.
• Ability to respond to inquiries and requests for information in a timely manner.
• Skill in using Microsoft Office, including Work, Excel, Access, PowerPoint, and Outlook.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Required: High School Graduate and 2- year certificate or related field and two years-experience in administrative work, volunteerism and/or school-based community building initiatives; OR

Professional experience working with community program management and/or volunteerism initiatives within WS/FCS and/or local organizations in the Forsyth County region

• Desirable: Proven track record on exceptional customer service

CERTIFICATION AND LICENSURE REQUIREMENTS: N/A Pay Grade OSS1 - $3,884.46 Monthly Salary - Full Time - 12 Month Position PHYSICAL WORK DEMANDS: PHYSICAL ACTIVITY FREQUENCY C - Constant F - Frequent O - Occasional I - Infrequent NR - Not Required PHYSICAL ACTIVITY FREQUENCY C - Constant F - Frequent O - Occasional I - Infrequent NR - Not Required Climbing/Balancing
I
Lifting/Carrying
O up to 20 lbs.
Crawling/Kneeling
I
Grasping/Twisting
O
Walking
F
Reaching
F
Running
I
Pushing/Pulling
O
Standing
F
Fingering/Typing
F
Sitting
F
Driving
F requires driving car between sites
Bending/Stooping
O
Others: In compliance with Federal Law, Winston-Salem/Forsyth County Schools administers all education programs, employment activities and admissions without discrimination against any person on the basis of sex, race, color, religion, national origin, age, or disability.