Business support analyst

Full job description

Subsidiary: Barrett Industries

Barrett Paving Materials Inc. is one of the companies that operates within Barrett Industries Corporation, the Colas USA subsidiary that operates primarily in Maryland, Ohio, Pennsylvania, and New York. Barrett Paving is a leader in heavy civil construction with a vertically integrated value chain which includes aggregate production, hot mix asphalt plants, asphalt paving services, and a wide range of road construction work. We engage in heavy civil and commercial construction projects in counties throughout Upstate NY, specializing in airport and highway work. The mission of Barrett Paving has been to strengthen and grow by empowering our people, fostering innovation, and utilizing new technology. To learn more about Barrett Paving visit


Throughout Colas USA, we provide competitive pay, outstanding benefits, career advancement opportunities, professional education, and extensive training for every employee. We pride ourselves on upholding the highest standards of safety, environmental conservation, and ethical conduct as we strive to grow our infrastructure products and services through empowering and developing our people, fostering innovation, utilizing new technology, and maximizing vertical integration at all levels of the company’s value chain. To learn more about the Colas USA Family of Companies, please visit


Barrett Paving, and the rest of the Colas USA Family of Companies, is part of the Colas Group, the worldwide leader in transportation infrastructure construction and maintenance. For information on our international network visit

Job Summary

As a Technical Support Analyst, you will include in a distributed team of diversely skilled individuals who pride themselves in their breadth of knowledge, and positive attitudes. You’ll be the face of Barrett Industries Corporate IS support, directly contacting our internal customers daily and providing outstanding, on-site customer service for a variety of technical issues.

Career Development Opportunities: Barrett Industries may offer various opportunities for career growth and advancement. Barrett has a structured career development program, mentorship opportunities, and training initiatives that can help employees enhance their skills and progress in their careers. Industry Leadership: Barrett Industries is a recognized leader in the industry. Collaborative Work Environment: Barrett Industries has a collaborative work environment where teamwork and open communication are valued. This type of atmosphere can encourage collaboration, innovation, and knowledge sharing among employees. Commitment to Safety and Sustainability: Barrett Industries has a strong commitment to safety practices and sustainable solutions.

Main Responsibilities

• Assist our customers in improving their use of our information technology

• Provide technical support and administration for our business-critical systems, including: Microsoft Windows 10, 11 and Server with Active Directory

• Workstations, servers, local and wide area networks, printers and the associated technology at our manufacturing plants

• Systems such as Teams

• Tools such as Adobe Acrobat, Edge Chromium and Pulse Secure

• Microsoft Office Suite and Microsoft Office 365

• Prioritize incoming requests from throughout the region made by phone, e-mail and in-person

• Travel to our locations within your territory to resolve critical issues on a moment’s notice

• Be the on-site relay for all ISS services (applications, infrastructure, support): analyze needs, identify problems, coordinate assets and share solutions

• Lead projects and be guide to the business in whatever capacity required, such as a technology refresh or data analysis

• Assist with support of our business applications (JWS Apex, COMMAND series, OnBase, HeavyBid, HeavyJob…) as much as your ever-growing skill level allows

• Empathize and connect with customers to ensure happiness

• Analyze trends to improve both the support process and user trainingThe successful candidate will bring good eye for business from the construction or manufacturing fields and/or a relevant IT degree or equivalent experience. Windows' desktop support or project management experience would also be effective.The Regional Support Team often works irregular hours to effectively support all of Colas’ operations. Work with the business to ensure that coverage meets the needs of everyone, so schedule flexibility is required.

Skills And Qualifications

• Customer Service Experience

• Strong written and verbal communication

• Ability to work autonomously

• Acts responsibly and holds themselves accountable for their performance

• Takes the initiative to fill whatever need they see

• Make decisions quickly

• Treats everyone with respect and is a model of integrity

• Is a quick learner and problem solver

• Ability to lift 50 pounds

• 50% travel within your coverage territory, infrequent travel elsewhere (perhaps between the US and Canada)

Colas Inc. and its subsidiaries are an Equal Opportunity Employer. For details on the specifics of this commitment, please click here to view the EEO document. If you are an individual with a disability and require a reasonable accommodation to:

• to meet the requirements of the role in which you are applying
• complete any part of the application process
• access or use the online application process and need an alternative method for applying

Please contact Colas Inc. at or send an email to .