Center Success Manager

Description Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award , we offer a variety of early education and child care options for families. We pave the way for their lifelong learning journey ahead. And we want you to join us in shaping a future we can all be proud to share-in neighborhoods, at work, and in schools nationwide. At KinderCare Learning Companies, you'll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we're all passionate about crafting a world where children, families, and organizations can thrive. Growth Delivery & Operations is responsible for end-to-end management and center success for New Centers, Acquired Centers and centers going through significant reopening processes. Our work extends across childcare brands including KinderCare, KinderCare at Work and Crème de la Crème. Within our team, Center Success Managers focus on serving a portfolio of projects from risk assessment to initial scoping and kick off to center readiness for the fleet. The Center Success Manger must be passionate about family and staff experience while ensuring timeline adherence, performance against success metrics and managing internal partners against agreed upon SLAs. Center Success Managers manage projects within a Project Management Framework (Iterative and Waterfall) from initiation through project close while providing methodology guidance and expertise on project execution. Center Success managers work cross functionally to ensure other business partners are aware of deliverables and timelines and are able to meet project requirements to deliver on expectations around experience, timeline and budget. The Center Success Manager partners closely with a dedicated Growth Operations Manager to establish center specific success plans including milestones around, hiring, licensing, building readiness and center environment set up as well as staff training. Center Success Manager 2 - Execution • In partnership with Growth Operations Manager, create custom Center Success Plan for New Construction/acquisition centers to manage through execution with a strong focus on providing excellent experience and communication • Manage for center success for both New Construction and Acquisition centers from project kick off through graduation to the fleet ensuring management and completion of open items (through business partner teams) for: o Licensing o Facilities o IT o Center set up o Hiring/Recruiting o Center enrollment • Connect weekly with Center Directors to ensure clear communication of progress and timelines • Work within a workstream framework to move centers through new center opening or integration • Ensure execution of training plans and escalation for additional training support is needed • Facilitate operational team building through coordination of operational business partners between teams • Manage and escalate risks to experience, budget, and timeline • Travel to centers as needed (10-15% of time per year)• Experience working in childcare center operations desired • Responsibilities: • Own the end-to-end success of centers from kick off through integration into the fleet • Attend weekly workstream calls to manage project process and identify risk • Organize and facilitate ongoing connection with field staff to ensure clear communication • Ensure center experience for staff and families through welcome, opening and integration processes • Manage project dependencies, milestones, and critical path • Ability to customize project approaches to achieve desired outcomes, timelines and project budgets • Manage, and report project performance on a weekly basis • Manage task delegation against defined service level agreements and ensure stakeholder management • Controls and tracks changes to scope, schedule, quality/experience, issues, and risk • Elevates risks and issues to leadership level as needed • Provides weekly status reports to ensure successful delivery Qualifications • 5 Years of project management • Capable of creating clear visuals to help others understand timelines and goals • Ability to build rapport and trust across business partners • Ability to adapt quickly to changing priorities • Ability to stay positive in the face of change • Ability to proactively plan work with a focus on user experience and outcome • Highly collaborative working style and ability to listen, understand, influence, and prioritize competing needs • Excellent planning, organizational and analytical skills with meticulous attention to detail • Superior communication skills, written and verbal. • Excellent judgment, ability to think critically and strong decision-making skills, including risk evaluation, outcomes assessment and solutions determination in a timely manner • Experience with Smartsheet highly desired • Ability to travel 10-15% of time to sites located in and out of state as required Our benefits meet you where you are. We're here to help our employees navigate the integration of work and life:

• Know your whole family is supported with discounted child care benefits.
• Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).
• Feel supported in your mental health and personal growth with employee assistance programs.
• Feel great and thrive with access to health and wellness programs, unlimited paid time off and discounts for work necessities, such as cell phones.
• ... and much more.

We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you'll help bring this mission to life by building community and delivering exceptional experiences. And if you're anything like us, you'll come for the work, and stay for the people. KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.