Compliance services officer senior

At the State of Minnesota, the work we do is more than just a job. Employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The Department of Labor and Industry is committed to equity and invests in employees by providing benefits, support resources, and training and development opportunities.

Working together to improve the state we love, the Department of Labor and Industry ensures Minnesota’s work and living environments are equitable, healthy and safe. The agency oversees the state's programs for apprenticeship, construction codes and licensing, dual-training pipeline, occupational safety and health, wage and hour standards, workers' compensation and youth skills training programs.

Job Details

Working Title: Compliance Services Officer Senior

Job Class: Compliance Services Officer Senior

Agency: Labor & Industry Dept

• Who May Apply : Open to all qualified job seekers
• Date Posted : 04/10/2024
• Closing Date : 04/23/2024
• Hiring Agency/Seniority Unit : Labor & Industry Dept / Labor and Industry-MAPE
• Division/Unit : Dept of Labor & Industry / Compliance #2
• Work Shift/Work Hours : 8:00 am - 4:30 pm
• Days of Work : Monday - Friday
• Travel Required : No
• Salary Range: $30.55 - $45.02 / hourly; $63,788 - $94,001 / annually
• Classified Status : Classified
• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status : Nonexempt
• Telework Eligible : Yes
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

Job Summary

What's great about this job:

This position offers a hybrid work schedule which includes telework days and in office days at a DLI office building.

Balanced life work schedule; 40 hours per week; flexible work hours (work within 6 am to 6 pm), hybrid work environment (home and office).

• Analyze workers' compensation claims for statutory benefits and required forms filing. Contact the claim administrator to resolve compliance issues.
• Provide proactive assistance and educational outreach regarding workers’ compensation issues and compliance with statutes, case law, and rules.
• Analyze complex workers' compensation issues to advise and educate customers regarding the procedures and strategies used in effective claims management.
• Intervene in workers' compensation issues/disputes to promote early, efficient and alternative dispute resolution.
• Regulate and enforce compliance with Workers' Compensation statute, case law, and rules by determining and issuing warning and penalty assessments.
• Participate in developing and/or presenting training materials for customers.
• Work extends to negotiating settlements on penalty assessments and conducting onsite audits of insurers and employers.

Perform other duties as assigned.

Qualifications

Minimum Qualifications

• Three years of workers' compensation claims administration experience*
• An Associate's degree in Business, Business Administration, Rehabilitation Counseling, Vocational Rehabilitation or related field may substitute for six months of experience; a Bachelor's degree in Business, Business Administration, Rehabilitation Counseling, Vocational Rehabilitation or related field may substitute for one year of experience; a Master's degree in Business, Business Administration, Rehabilitation Counseling, Vocational Rehabilitation or related field may substitute for 18 months of experience.
• Knowledge of medical terminology, conditions, treatment methods, medications, treatment parameters and CPT/ICD 9 and ICD 10 coding; and mathematical skills sufficient to compute and solve complex benefit calculations to determine appropriate distribution of liability.
• Knowledge of workers’ compensation indemnity benefits.
• Knowledge of Minnesota Workers' Compensation laws and rules, legal terms and syntax to understand case law decisions and issues presented in case management activities.
• Research and analytical skills to interpret and apply case law, examine, review and analyze workers' compensation cases for statutory and department/division procedural compliance.
• Conflict resolution skills to negotiate disputed issues and Interpersonal skills to develop and maintain effective-positive work relationships and the ability to interact effectively with difficult customers and staff.
• Ability to communicate effectively with individuals with a wide range of backgrounds, who do not share your same culture, ethnicity, language, or other common experiences.

Preferred Qualifications

• Experience with providing training and giving presentations.
• Knowledge of Electronic Data Interchange (EDI) processes and procedures.
• Knowledge of Work Comp Campus.
• Language skills other than English (such as Somali, Spanish, Hmong, Karen or ASL).

Additional Requirements

It is the policy that all final candidates submit to a background investigation prior to employment. The background check may consist of the following components: SEMA4 Records Check, Employment Reference Check, Driver’s License Check, Education/License Verification.

Application Details

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at or email . For additional information about the application process, go to

Effective July 1, 2009, legislation provides that the top five Recently Separated Veterans, who apply and meet the qualifications for the vacancy, must be granted an interview. To be considered a Recently Separated Veteran, you must meet all the following criteria:

• Have separated under honorable conditions from any branch of the armed forces of the United States;
• Have served on active duty for 181 consecutive days or more or for the full period ordered to active duty OR have separated by reason of disability incurred while serving on active duty;
• Be a United States citizen or resident alien;
• Have served in active military service at any time on or after September 11, 2001 as shown on your form DD-214.

To be considered under this legislation, you must meet all of the Minimum Qualifications identified in this posting; meet all of the above RSV criteria; and submit a copy of your DD-214 form by the closing date via mail, e-mail or fax to: Caren Miller 443 Lafayette Road N, St. Paul, MN 55155, or .

Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a non-competitive basis if you meet all of the following criteria:

• Meet service requirements and have a verified service-connected disability rating of at least 30%.
• Provide qualifying documentation verifying the disability.
• Meet all of the Minimum Qualifications identified in this posting.

To be considered under this legislation you must submit all documentation by the closing date via mail, e-mail or fax to: Caren Miller 443 Lafayette Road N, St. Paul, MN 55155, or , or fax .

If you have questions about the position, contact Caren Miller at or .

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Caren Miller at .

About Labor & Industry Dept

The Department of Labor and Industry ensures Minnesota’s work and living environments are equitable, healthy and safe. The agency oversees the state's programs for apprenticeship, construction codes and licensing, dual-training pipeline, occupational safety and health, wage and hour standards, workers' compensation and youth skills training programs.

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency’s mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 12 paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at or email and indicate what assistance is needed.