Digital Product Design Specialist

Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. • They will play a crucial role in developing evidence-based content for public health intervention programs with the aim of improving health outcomes, promoting healthy behaviours, and preventing chronic diseases. Intervention categories include weight management, smoking cessation, and alcohol reduction. • They will work in the Product Development Team and with the Clinical Content Writer and Creators to create high quality digital products ensuring that these are fully accessible, are behaviourally science informed and with the needs of the users at the core. • They will support in leading the development and innovation of digital learning technologies with a focus on UX principles ensuring the end product is also fully scalable. Product Design & Creation: • Collaborate with the Clinical Content Writer and Creators to design and produce high-quality digital content, including video scripts and lesson materials, using recognized learning methodologies and subject-appropriate language. • Lead on the design, delivery and measurement of fully inclusive and accessible eLearning course structures within e-Learning, digital platforms (including SCORM) to suit the diverse user need whilst also driving their engagement. • Identify and lead process improvements to all digital learning products - reviewing, updating and maintaining all courses and content as required. • Design the visual style of digital courses, collaborating with the Marketing team to ensure brand consistency and mobile optimization. • Design and create basic games using Articulate 360 • Design, create, and edit all videos, graphics, and animations for the LMS platform and eCourse content using Adobe Cloud Creative (Including Premier Pro and Character Animator), Vyond, and Canva. • Create PDFs, infographics and all other graphics design asset types require for courses and LMS supporting materials (eg course thumbnails etc) • Making full use of SCORM reporting, ensuring this is fully tested in the build process. Technical Support: • Support the development and innovation in digital learning technologies including researching and embedding any new technology products/plug ins to be added to the LMS including any upgrades/LMS platform moves. • Work with the Product Manager to review UX and input any changes necessary - including creating and being partially responsible for any necessary surveys and focus groups. • Assist with internal training of the LMS and the courses themselves Collaboration: • Be a part of the design team for the development of digital products, iterating existing products and creating new products from infancy • Collaborate with the Clinical Content Writer and Creators to develop eLearning course structures and create engaging learning plans for new and existing digital courses. • Support marketing to provide input for proposals and new projects Quality Assurance: • Proof of draft and completed eLearning assets working to ensure all content is also fully optimised for mobile viewing • Manage the testing of all products ensuring that all corrections are made prior to launch Other: • Continuously develop own technical expertise, knowledge and experience through continuous professional development, utilising adaptive learning analytics to improve learning delivery and learner experience. • Work with the Product Team to support the digital platforms • Attend meetings (online and face-to-face) with colleagues and clients • Support with management of the digital product communications • Any additional tasks defined by the Digital Product Manager that link to this role or support the organisation as required Key Functions • Create, support and iterate public health / clinical digital intervention programs • Create user-centric courses using Articulate 360 (Rise and Storyline) whilst using clear learning methodologies • Develop the UX design ensuring our courses, programmes and LMS are adapted as necessary • Management of the LMS and all technical aspects of this - with IT support if required • Collaborate with the Product Development Team to ensure all aspects of the user are taken into consideration and that all digital courses and programmes are behaviourally science informed • Work with Maximus data/insights and governance teams to enhance our offer • Guide and support service development to implement learnings into future programs Key Contacts & Relationships: Internal • Product Manager • Product Development Team • Operational/Clinical Delivery Teams • Behavioural Science and Insights Colleagues • Business Development Team • Operational/Clinical Delivery Teams • Client Service Teams • Online program teams External • Clients • Suppliers • Third Parties e.g. external auditors Qualifications & Experience Qualifications: • Qualification in Digital Learning Design, Instructional Design, Digital Media, eLearning or similar experience Experience • Working in a public health environment or a good understanding of the issue around maintaining a healthy lifestyle • Advanced skills using eLearning design software Articulate 360 (Rise & Storyline) • Video creation and editing (Vyond, Canva, Premier Pro, Character Animator) • Creating graphic assets using Canva and Adobe Creative Cloud • Creating courses with digital learning principles and different learner styles in mind • Working with LMS platforms to an advanced level • Working with UX Design Principles • Analysing data and using it to tailor the work produced • Collaborative working, building relationships with stakeholders and external vendors Beneficial: • JavaScript Knowledge • Experience of copy writing Individual Competencies • Skilled in identifying learning goals and creating relevant content, solutions, and tools for diverse user needs • Proficient in the use of AI products for digital learning. • Strong multitasking skills with the ability to manage multiple projects and meet deadlines under time pressure • Strong organizational skills for workload management, anticipating needs, and effective teamwork. • Performance-driven with strong organisational and analytical instincts, backed by project delivery experience and a commercial mindset • A resilient, non-judgmental, sensitive approach to working with colleagues and clients • Flexible and positive approach to work with the ability to cope well with change • Good knowledge and understanding of accessibility and DE&I with the ability to reflect this in content creation • Excellent communicator with fluent spoken & written English. • Strong attention to detail with the ability to handle constructive feedback EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.