Director, Workplace Management

Job Number 24079665 Job Category Rooms & Guest Services Operations Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Corporate Facilities Management Responsible for leading and managing all aspects of building operations at the new, state of the art Marriott International Headquarters including all ancillary facilities and support services. Departmental oversight includes Engineering, Housekeeping, Security (dotted line), Contracted Services, and Business Services, as well as other physical building-related functions. This role will also take on project management responsibility for any special projects that arise for the Workplace Management function as needed, in partnership with the Vice President, Workplace Management and their senior leadership stakeholders. This role will manage day-to-day operational aspects of MI HQ Campus property, including:

• Manage and coordinate all staff operations including administrations, engineering, construction, and service contracts including direct supervision of the maintenance and administrative staff for the MI Headquarters building
• Solicit bids from contractors for work performed in the MI Headquarters building and award contracts in compliance with existing procedures and policies
• Monitor building operating and energy management systems for efficiency and cost savings while maintaining optimum environmental conditions at the MI Headquarters building
• Review and evaluate property performance on a continuing basis for MI Headquarters
• Conduct proactive and timely/routine inspections of MI Headquarters building, grounds, and garage on an ongoing basis to determine efficiency and effectiveness of personnel and outside service contractors.  Identify and initiate necessary repairs or maintenance required to maintain a high-quality appearance and condition
• Maintain positive relationships with all ownership representatives, tenant representatives, and staff to ensure management and operating efficiency at MI Headquarters
• Review monthly financial and occupancy reports for the MI Headquarters building to ensure operations are within established budget and within forecast
• Analyze period actual financial results against budget, and report variances to department managers and Vice President of Workplace Management. Identify and recommend corrective action steps as necessary. 
• Drive continuous improvement for sustainable MI Headquarters operations including waste stream efforts, Energy Star measuring, maintaining LEED and Fitwel designations, IAQ, etc.
• Work with business leaders, and Workplace Management team members to continue to leverage operational solutions and efficiencies to enhance the associate experience, while working with design and brand teams to ensure the Marriott brand is pulled through the entire physical experience.
• Partner with Workplace Management leadership to facilitate key operational programming (such as digital mail, records management, and space champion program)
• Review contracts against proposals/estimates and sign if appropriate or submit to the Vice President of Workplace Management for signature approval if higher signature limit is required.  Review /approve invoices for payment and ensure compliance with contract terms.
• Assemble and deliver to Workplace Management leadership a report weekly, detailing inspections, rounds, deficiencies found with recommended remediation, including items such as furniture resetting, janitorial, maintenance, and fitness recommendations for the building.
• Initiate monthly operational meetings / reviews with key partners and third-party vendors as well as quarterly business reviews including the Vice President of Workplace Management
• Proactive communication to ensure Vice President of Workplace Management is aligned and aware of key opportunities and challenges.

EXPECTED CONTRIBUTIONS Corporate Facilities Management

• Operational oversight of the facilities and services departments that comprise the Workplace Management / Corporate Facilities organization. 
• Responsible for annual operating expenses as well as annual R&R capital expenditures.  Financial responsibility includes budget development, preparation, monitoring, billing, cost recovery and compliance.
• Develop and maintain adequate financial and operational controls to meet statutory, regulatory, and financial reporting requirements.
• Serve as the Disaster Recovery Team Leader for the Headquarters Emergency Response Team and the Crisis Coordinator for the Corporate Crisis Management Team.
• Develop recommendations for cost savings and improvements in operational effectiveness.
• Develop contract efficiency measurements.
• Assist in the development of physical building needs and develop an annual and multi-year capital expenditure budget. Prepare quarterly cash flow forecasts.
• Develop the Corporate Facilities Long-Range Plan (LRP) for MI HQ with Vice President and Finance Business Partner.
• Oversee cost recovery, billing and direct charge-backs to achieve net budget targets.

Working Relationships The position reports to the VP of Workplace Management. Key Skills/Requirements:

• Must have broad range of contract management, project management, property management and facilities management skills.
• Ability to proactively communicate with customers, consultants, contractors, peers and senior management on project related issues.
• Strong team management skills with the ability to assemble and lead project specific work teams and provide direction consistent with corporate, division and department goals and philosophies.
• Ability to prioritize work and manage projects to the established schedule
• Strong organizational skills with the ability to manage multiple, complex projects simultaneously.
• Ability to impose and manage cost controls to ensure compliance with contracts and project budgets.

Education/Experience:

• BA/BS degree in Business Management, Project Management, Accounting/Finance or related area.
• At least 10 years professional experience to include a broad range of facilities management (Engineering/Operations are a key focus), project management, contract management, cost controls.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.