Number of Applicants
:000+
Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.
Position: Support our customers, responding to escalation from our customer support department, so that our product is constantly accessible. Serve as key team member, providing code reviews, feedback on designs, and mentoring junior developers. Contribute to definition of Service Level Agreements for critical services, driving adoption and helping squads meet those agreements sustainably. Analyze the cost effectiveness of SLAs defined and tune them to meet business goals. Align with feature squads and our customer support department to understand our customer needs and set appropriate expectations. Champions the importance and value of site reliability and develops new methods and organizational capabilities (including automation) for incident management and partner with product / service quality leaders to analyze current trends and forecast newer tools and metrics.
Requirements: BS in CS or related + min. 6 years of experience in job offered or in DevOps, Production Software Engineering.
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About Appian
Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq: APPN]
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Appian Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, genetic information, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination . Appian provides reasonable accommodations to applicants and employees in accordance with all applicable laws .
If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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