Loan Servicing Representative II

POSITION SUMMARY

Under close supervision, this position is r esponsible for performing high-level maintenance and departmental audit functions on commercial loans, commercial real estate loans, construction loans, ready reserve and small business loans. This position will include all aspects of transaction processing related to commercial, residential and consumer loan portfolios. Also includes daily recap, customer assistance, scanning and quality assurance. Incumbent is expected to show initiative by training less experienced staff members or take on challenging and/or complex assignments.

MAJOR JOB RESPONSIBILITIES

• Assists with managing various servicing activities, including but not limited to application of funds, payment of real estate taxes and customer inquiries on commercial, residential, and consumer loan portfolios.
• Ensures that areas of responsibility meet required deadlines for both internal and external customers. Evaluates and resolves high priority or complex issues through communication and negotiation with customers.
• Responsible for setting up all borrower and financial information for entire portfolio of new loan closings on the appropriate Horizon system.
• Reads and interprets loan documents and approvals for verification of system accuracy.
• Tracks all future interest rate adjustments and verifies accuracy of system-generated letters for compliance with loan documents.
• Alerts management of any upcoming changes that may need special attention.
• Processes all loan modifications, including extensions of maturity, interest rate adjustments, borrower transfers, etc on entire portfolio.
• Inputs and verifies that all modified data has been approved by Credit Committee and/or designated loan officer.
• Administers real estate tax escrow disbursement report for prevention of negative escrow transactions for all loans.
• Directly contacts local municipalities as needed for clarification of amounts due and resolving any discrepancies regarding borrower real estate tax payments made by Provident Bank.
• Responds to all borrower inquiries for reconciliation of escrow transactions. Re-analyzes escrow accounts where deficiencies are noted.
• Handles entire monthly billing process, which includes assuring that all commercial account bills are generated and mailed to customers.
• Adheres to finest quality control standards.
• Contacts borrowers on returned mail items for address verification.
• Processes all monetary transactions including, monthly payments, fees, payoffs, construction and commercial line/loan advances and pay-downs and performs any corrections and adjustments as warranted.
• Perform other duties as assigned by management.

SUPERVISORY RESPONSIBILITIES

None

SKILLS AND TRAINING

• Interpretation of all loan documentation.
• Ability to exchange information clearly and concisely and to present ideas and report facts.
• Working knowledge of Horizon System, PC skills, Excel and Word
• Ability to create Excel Spread Sheet and utilize formulas for creating bills and various reports.
• Take ownership of workflow and resolve problems with minimal to no supervision.
• Ability to multi-tasking is imperative.
• Excellent communication and organizational skills.
• Strong mathematical background required.

EDUCATION

High school diploma or GED required

WORK EXPERIENCE

3 - 5 years

LICENSES AND/OR CERTIFICATES

None

WORKING CONDITIONS

Work is typically performed in an office environment. Noise levels are usually moderate.

HAZARDS

Mainly those present in a normal office setting.

This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.