Onsite: Contract Supervisor- Cambridge, MA

Global Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability resulting in an agile and efficient service delivery. 

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience. 

About the role

As a CBRE Contract Supervisor, you will oversee the team responsible for providing administrative contract support to the department.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do

• Set the team goals for performance and deadlines. Ensure compliance with the company’s plans and vision.

• Monitor employee productivity and provide constructive feedback and coaching.

• Organize workflow and ensure that employees understand their duties or delegated tasks.

• Announce important information from upper management to employees. 

• Maintain timekeeping and personnel records. Review and approve timecards.

• Receive escalated complaints and resolve difficult problems.

• Verify adherence to legal and company policies and procedures. Complete disciplinary actions if the need arises.

• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.

• May establish new techniques to ensure the team is able to meet its objectives.

• Has a direct impact on the team objectives as well as the objectives of related teams.

• Ensure personal and team outcomes have a positive impact on customer objectives.

• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.