Implementation Specialist

Implementation Specialist - Remote

Compensation: $55,000 - $65,000 per year DOE

Overview: Nexus HR is looking for an experienced Implementation Specialist for a payer-solutions system with a strong background in implementing a PACE (Program of All-Inclusive Care for the Elderly) facility or organization.

Client-highlighted qualifications - at least 3 years of implementation specialist experience with experience in PACE, managed care systems, or payer solutions.

About the Job

As a member of the implementation team, you'll be responsible for project management, client training, and software support. You'll use your experience, talents, and problem-solving ability to analyze clients' needs, develop strategies tailored to their organization, and ensure a successful implementation of our payer solution software.

Duties and Responsibilities:

• Manage the implementation of the payer-solutions system and other software suites.

• Provide software training to the following types of organizations:

• Independent Physician Associations (IPAs)

• Physician-Hospital Organizations (PHOs)

• Management Services Organizations (MSOs)

• Accountable Care Organizations (ACOs)

• Third-Party Administrators (TPAs)

• Specialty Networks 

• Guide change management, and training materials and ensure client adoption of software.

• Document all client communications (verbal or written) accurately.

• Demonstrate the ability to work with various cross-organizational areas to meet client needs

• Develop configurations that support business processes, plan and execute delivery and implementation plans, and test and troubleshoot final system setups.

• Provides training and end-user support during and after the implementation process (40% travel annually).

• May be involved in pre-sales product demonstrations or provide assistance in scoping projects or developing proposals.

• Develop, implement, and maintain educational materials for client training.

• Act as the primary point of contact for clients throughout implementation, and for designated clients post-implementation.

• Contribute as a positive member of the Implementations Department by supporting all members of the team productively and constructively.

• All other duties relevant to product implementation and project management, as assigned.

Qualifications :

• A bachelor’s degree in any healthcare or IT field

• 3 years of experience implementing software

• 1 year of work experience implementing PACE solutions or for PACE organizations is highly preferred

• 2 years of work experience implementing managed care systems, or payor solutions

• An understanding of workflow/protocols

• Willing to travel as needed to perform onsite training (up to 50%)

• Authorized to work in the US

Benefits:

• Dental

• Vision

• Medical

• 401k 

• Paid Leave

• Others