Talent Relationship Manager

Are you a problem solver? Do you see yourself as the ultimate “people-person” who thrives at being the empathetic “go-to” point of contact to mitigate issues and ensure employee and client satisfaction? Then this role is for you! LaSalle Network is looking for a Talent Relationship Manager who thrives in fast-paced, sales driven organizations to provide top-notch customer service, ensuring that our field employees' needs are met and that we maximize their employment duration at our clients. The primary goal of this role is to prolong the tenure of temporary field employees (FEs) and increase the likelihood of field employees’ redeployment through continuous support and effective issue mitigation. The Talent Relationship Manager (TRM) engagement begins upon the acceptance of an offer and continues throughout the field employees’ placement duration. Talent Relationship Manager Responsibilities:

• Assist with onboarding and credentialing against client requirements
• Conduct active outreach to FEs before the start date to ensure a smooth placement commencement

• Maintain a quality control (QC) schedule (Day 1, End of Week 1, 2x Monthly) to address day-to-day issues promptly
• Handle timecard/payroll concerns, call-offs, coaching, terminations, placement adjustments and client coordination

• Assist with calendaring and Applicant Tracking System (ATS) submittals
• Collaborate with the Client Relationship Lead to ensure accurate client Bullhorn profiles, covering background requirements, changes and specific client nuances

• Execute talent retention events, newsletters, referral programs, etc.
• Increase revenue growth by extending talent placement duration

• Lower fall-off percentage by addressing and mitigating placement issues
• Improve Talent Net Promoter Score (NPS)
• Enhance redeployment rates and increase referral rates

Talent Relationship Manager Requirements:

• Bachelor's degree

• Recruiting experience is a plus
• Ability to re-prioritize tasks based on changing needs
• Experience resolving issues while providing an elevated level of customer service
• Tech-savvy with proficiency in various applicant tracking systems, Excel and PowerPoint
• Confident in asking questions and advocating when necessary
• Agile and excels in non-structured environments
• “No task too small” mentality
• Capable of managing multiple tasks simultaneously with strong prioritization skills
• Receptive to constructive feedback from internal and external stakeholders
• Clear and concise communication skills

If you are interested in this role, please apply today!Thank you, Meghan McGrath
Internal Recruiting Lead
LaSalle Network