Toll Analyst I

at RK&K in Wilmington, Delaware, United States

RK&K is seeking a motivated, detail-oriented Toll Support Analyst. As a member of our tolling department, you will support RK&K in all areas of tolling, which includes operations, planning, analysis, toll systems, tolling policy, performance evaluation, customer service center, vendor oversight and other aspects of tolling.
Location of this position is flexible.
Essential Functions:
Involved in the development of practice areas related roadside toll systems, toll operations & maintenance, and back-office planning, technical and operational support
Assist tolling clients with management of operations vendor contracts
Perform review of toll systems, planning studies, Concepts of Operations, and implementation plans
Help in the design and development of tolling concepts including requirement analysis back-office communications, and operating systems
Review system integration plans, testing procedures and commissioning documentation for toll systems
Assist in key performance indicators (KPIs) reporting and analysis
Required Skills and Experience:
High School Diploma/GED
3 years operations experience working with DOT's and toll agencies
Highly competent in both oral and written communications
An attitude and commitment to being an active participant in our company growth and success
Demonstrated experience in toll back-office systems, customer service center operations, and system networks
What We Offer:
RK&K offers excellent potential for career advancement and professional growth. We also offer attractive compensation packages commensurate with experience and a comprehensive benefits package including:
Paid time off
Hybrid work (home and office)
Tuition reimbursement
Health, dental, vision, life and disability insurances
Paid parental leave
Wellness programs and employee resource groups
Career Development
Matching 401(k) plan
Paid Holidays
Much Much more!
Why RK&K?
As a full-service engineering and construction management firm, RK&K gives you the opportunity to directly impact the communities in which we live and work. What sets RK&K apart is an award-winning culture that has fostered a spirit of collaboration and trust for over 100 years. To its clients, the firm delivers concepts, processes, and outcomes that are designed for success. RK&K has earned its reputation as a trusted partner, responsive employer, and community steward.
Design your career at RK&K, Apply Today!

RK&K IS AN EQUAL OPPORTUNITY EMPLOYER - RK&K ensures non-discrimination and equal employment opportunity in all programs and activities in accordance with Title VI of the Civil Rights Act of 1964.  If you need more information or special assistance for persons with disabilities, you may contact Human Resources at .  Persons with hearing-and speech-impairments can contact RK&K by using the Virginia Relay Service, a toll-free telecommunication device for the deaf (TDD).  Call 711 for TTY/TDD or use the website If you need more information on special assistance regarding limited English proficiency, contact your RK&K office receptionist and they will be able to direct you to: 1) an individual with our company that speaks your language; 2) an outside service that can assist you in communicating with RK&K; or 3) you may also contact Human Resources at: