Access Services Associate

Job Title: Access Services Associate

Location: Clinical Practices of the University of Pennsylvania, Philadelphia, PA

Shift Time: 8:00 AM - 5:00 PM, Monday-Friday

Contract Duration: July 9, 2024 - October 19, 2024

Job Summary:

This remote, high-volume customer service role supports Penn Medicine ambulatory practices in a call center environment. Key responsibilities include patient registration, appointment scheduling, referrals, and pre-authorizations. The role requires excellent customer service skills and a focus on productivity.

Key Responsibilities:

• Understand and anticipate patient needs to improve their experience.

• Answer phones, manage patient requests, and follow department protocols.

• Document patient needs and route appropriately through the EMR.

• Maintain knowledge of medical terminology, computer and EMR skills.

• Solve telephone issues and report problems related to volume to manager.

• Maintain knowledge of insurance requirements pertinent to patient service and billing procedures.

Requirements:

• High School diploma or equivalent (GED).

• Associate’s or bachelor’s degree may be considered in lieu of experience.

Additional Info:

• 4-week mandatory onsite training and onboarding.

• Primarily a work-from-home position after training.

• Occasional on-site presence may be required.